Dispatcher- Service Team (Lowell Office- Multiple Shifts available)

Wachter, Inc.; Lowell (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Prescription & Vision

Life, AD&D, and LTD insurance

Paid Vacation and Holidays

MD Live & TriaHealth

Company-Matched 401(k) and IRA

Job summary

Wachter, Inc. is seeking a dispatcher with industry experience in large single-site electrical operations to join our Lowell office. You will dispatch service tickets, schedule technicians, and provide administrative and operational support to keep projects on track.

We value reliability and problem solving, offer a competitive benefits package and opportunities for growth. This role requires strong communication, computer skills, and the ability to work independently.

Qualifications

• High school diploma or equivalent required.
• College education or degree desirable.
• Talking on the phone with peers and technicians.
• Proficient with Microsoft Office, email, spreadsheets, and database programs.
• Excellent customer relationship and communication skills; verbal and written.
• Strong attention to detail, and organizational and follow-up skills.
• Outstanding time management skills.
• Ability to prioritize and task switch efficiently.
• Must type at least 40 WPM.
• Network troubleshooting, Cat-5 Cabling/Fiber knowledge a plus.

Responsibilities

• Maintaining an updated, organized, and fast-paced schedule.
• Confidently call technicians and dispatch them on jobs.
• Track COI's.
• Manage deliverables for completed jobs.
• Creation of BIS's for billing.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.
• Dispatch service tickets to available technicians Nationwide.
• Provide any necessary documentation for service tickets.
• Assist the Project Manager with daily operational tasks.
• Provide administrative and logistical project support.
• Create and maintains project files.
• Assist in project scheduling and billing.
• Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.

Skills

Phone communication

Customer relationship

Time management

Prioritization

Typing speed 40 WPM

Attention to detail

Organizational skills

Education

High school diploma or equivalent

College education or degree desirable

Tools

Microsoft Office

Email

Spreadsheets

Databases

Job description

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is currently accepting applications for a Dispatcher with industry experience with large single-site operations in the electrical field to work in our Lowell, AR office. Ideal candidates should have the willingness to learn new skills. This position dispatches service tickets and provides administrative and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

PLEASE NOTE THIS POSITION IS AT OUR LOWELL, AR OFFICE.

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• MD Live & TriaHealth
• Company-Matched 401(k) and IRA Retirement Savings.

Shifts Available

• SUN-WED 2P-12A
• SUN-WED 9:30P-7:30AM
• TUES- SAT 1PM-10PM
• WED-SUN 9:30PM- 7:30AM

Requirements

• High school Diploma or equivalent required.
• College Education or degree highly desirable.
• Talking on the phone with peers and technicians.
• Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
• Excellent customer relationship and communication skills; verbal and written.
• Strong attention to detail, and organizational and follow-up skills.
• Outstanding time management skills.
• Ability to prioritize and task switch efficiently.
• Must type at least 40 WPM.
• Network troubleshooting, Cat-5 Cabling/Fiber knowledge a plus.

Responsibilities

• Maintaining an updated, organized, and fast-paced schedule.
• Confidently be able to call technicians and dispatch them on jobs.
• Track COI's.
• Manage deliverables for completed jobs.
• Creation of BIS's for billing.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.
• Dispatch service tickets to available technicians Nationwide.
• Provide any necessary documentation for service tickets.
• Assist the Project Manager with daily operational tasks.
• Provide administrative and logistical project support.
• Create and maintains project files.
• Assist in project scheduling and billing.
• Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

Follow us on Facebook, Instagram, Twitter, and LinkedIn.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Based on experience.