Dispatcher- Service Team (Lowell Office- Multiple Shifts available)

Wachter, Inc.; Lowell (AR); Sur place; USD 25 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical & Vision benefits

Life & LTD insurance

Paid vacation & holidays

MD Live & TriaHealth

401(k) and retirement match

Résumé du poste

Wachter, Inc. is seeking a Dispatcher for our Lowell, AR office. You will dispatch service tickets, coordinate with technicians, and provide administrative and operational support in a fast-paced environment.

The ideal candidate has strong computer skills, excellent communication, and the ability to prioritize tasks across multiple jobs. Competitive benefits are offered as part of the employment package.

Qualifications

• High school diploma or equivalent required; college education or degree desirable.
• Excellent customer relationship and written/verbal communication skills.
• Proficient with computers, email, spreadsheets, and databases.

Responsabilités

• Maintain an updated, organized, fast-paced schedule.
• Call technicians and dispatch them on jobs.
• Track COIs and manage deliverables for completed jobs.
• Create BIS documents for billing.
• Dispatch service tickets to technicians nationwide.
• Provide documentation for service tickets and assist the Project Manager.

Connaissances

Customer comms

Phone etiquette

Typing speed 40 WPM

MS Office proficiency

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is currently accepting applications for a Dispatcher with industry experience with large single-site operations in the electrical field to work in our Lowell, AR office. Ideal candidates should have the willingness to learn new skills. This position dispatches service tickets and provides administrative and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

PLEASE NOTE THIS POSITION IS AT OUR LOWELL, AR OFFICE.

Benefits Package: Company Paid!

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• MD Live & TriaHealth
• Company-Matched 401(k) and IRA Retirement Savings

Shifts Available

• SUN-WED 2P-12A
• SUN-WED 9:30P-7:30AM
• TUES- SAT 1PM-10PM
• WED-SUN 9:30PM- 7:30AM

Requirements

• High school Diploma or equivalent required
• College Education or degree highly desirable.
• Talking on the phone with peers and technicians.
• Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs
• Excellent customer relationship and communication skills; verbal and written
• Strong attention to detail, and organizational and follow-up skills
• Outstanding time management skills
• Ability to prioritize and task switch efficiently
• Must type at least 40 WPM
• Network troubleshooting, Cat-5 Cabling/Fiber knowledge a plus

Responsibilities

• Maintaining an updated, organized, and fast-paced schedule.
• Confidently be able to call technicians and dispatch them on jobs.
• Track COI's.
• Manage deliverables for completed jobs.
• Creation of BIS's for billing.
• Perform any other duties not specifically stated herein, but which your supervisor may assign
• Adhere to all required project safety requirements
• Dispatch service tickets to available technicians Nationwide
• Provide any necessary documentation for service tickets
• Assist the Project Manager with daily operational tasks
• Provide administrative and logistical project support
• Create and maintains project files
• Assist in project scheduling and billing
• Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance
• Perform any other duties not specifically stated herein, but which your supervisor may assign

About:

Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.

We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.

Follow us on Facebook, Instagram, Twitter, and LinkedIn.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Based on experience.