Plumbing Service Manager

Minneapolis Saint Paul Plumbing Heating Air, Inc.; Woodbury, Northern (MN, KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical & Dental - company paid

Paid vacation and holidays

Life Insurance & Long-Term Disability

401K with Profit Sharing

Paid training and ongoing professional

development

Company-provided uniforms and computer

Company-provided cell phone

Job summary

Minneapolis Saint Paul Plumbing Heating Air, Inc. is seeking a Plumbing Service Manager to lead and develop a team of service technicians in the Twin Cities market.

As a locally owned business with 4th generation roots, you’ll have a real voice with decisions and room to build a team you’re proud of. You’ll coach technicians, partner with dispatch and customer service, set clear sales expectations, manage schedules, review invoices, and serve as a technical backup.

Qualifications

• Proven track record in service and management.
• Ability to inspire and lead technicians to achieve company goals.
• Strong plumbing technical aptitude, including knowledge of local codes.
• Clear, confident, and transparent communicator with customers and team.
• Detail-oriented and highly organized with exceptional follow-through.
• Comfortable with Microsoft Office and field service and sales software.
• Drive to keep moving forward and help the team improve daily.

Responsibilities

• Lead, coach, and develop a team of plumbing service technicians.
• Show technicians how to build genuine customer rapport and recommend the right products and services.
• Set clear sales expectations and hold the team accountable for exceeding revenue goals.
• Partner with dispatch and customer service to match the right technician to every job.
• Manage the team schedule to meet ongoing customer demand and seasonal spikes.
• Keep incentive programs fair, transparent, and properly documented.
• Review and approve invoices, time cards, curbside feedback, and option sheets.
• Serve as a technical back-up for field technicians when needed.

Skills

Team leadership

Service management

Customer communication

Plumbing codes

Microsoft Office

Field service software

Sales software

Tools

None specified

Job description

Plumbing Service Manager

Proven Service Leadership Experience Required

Tired of leading for a private equity company that treats your team like numbers?

MSP is independently owned and operated - no corporate overlords, no revolving-door management, no bean-counter quotas. As a leader here, you’ll have a real voice with the people who make decisions and the room to build a team you’re proud of.

We’ve been locally owned since day one, and we intend to keep it that way.

What Makes MSP Different

Family Feeling - For You and Your Team

We’ve been family-owned and operated since 1918, and we mean it when we say family comes first. We recognize that our people have lives outside of work and prioritize a healthy work-life balance. As a manager, you’ll help build that culture - making sure every team member’s contributions are valued, appreciated, and recognized.

Better Together

Teamwork is at the heart of everything we do. You’ll work hand-in-hand with dispatch, customer service, and our other departments in a culture that values everyone’s input and open communication.

Locally & Independently Owned

Not a franchise. Not private equity-backed. MSP is a family business approaching 4th generation ownership - that kind of continuity says everything about how we operate. Your feedback actually reaches the people who make decisions, and you’ll know your leaders by name.

Who We’re Looking For

You’re a proven service leader who takes pride in the craft and in the people doing it. You coach with honesty, hold a high bar, and measure your success by how well your technicians and customers do - that’s what we mean by Success for All.

• Proven track record in service and management
• Ability to inspire and lead technicians to achieve company goals
• Strong plumbing technical aptitude, including knowledge of local codes
• Clear, confident, and transparent communicator with customers and your team
• Detail-oriented and highly organized with exceptional follow-through
• Comfortable with Microsoft Office and field service and sales software
• A drive to keep moving forward and help your team be better tomorrow than they are today

What You’ll Do

• Lead, coach, and develop a team of plumbing service technicians
• Show technicians how to build genuine customer rapport and recommend the right products and services
• Set clear sales expectations and hold the team accountable for exceeding revenue goals
• Partner with dispatch and customer service to match the right technician to every job
• Manage the team schedule to meet ongoing customer demand and seasonal spikes
• Keep incentive programs fair, transparent, and properly documented
• Review and approve invoices, time cards, curbside feedback, and option sheets
• Serve as a technical back-up for field technicians when needed

Your Benefits Package

• $85,000-$110,000 base salary plus performance pay (salary is based on experience)
• Medical & Dental - paid for by the company
• Paid vacation and holidays
• Life Insurance & Long-Term Disability
• 401K with Profit Sharing
• Paid training and ongoing professional development
• Company-provided uniforms and computer
• Company-provided cell phone

About MSP Plumbing Heating Air

We’re a locally owned Twin Cities company built on the belief that taking care of our people leads to taking care of our customers. Our core values - Commitment, Family Feeling, Success for All, Keep Moving Forward, Better Together, and Transparency - guide our decisions and build stronger connections with our team, customers, and community. As a service manager, you’ll bring them to life for your team every day.

Ready to lead a team at a company that has your back?

Equal Opportunity Employer, including disabled and veterans.