Electrical Counter Sales Associate - Drive Customer Impact

U.S. Electrical Services, Inc.; Old Saybrook (CT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Rx coverage

401(k) matching

Life Insurance

AD&D

Disability (Short & Long Term)

Flexible Spending Accounts

EAP (Employee Assistance Program)

Voluntary benefits

Job summary

U.S. Electrical Services, Inc. in Old Saybrook, CT is seeking a proactive Counter Sales Associate to assist customers at the sales counter, by phone, and via email.

You will manage sales orders, returns, quotes, and inventory transfers while supporting walk-in customers. Ideal candidates have a high school diploma, customer service experience, and basic math skills. Knowledge of electrical products is preferred.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience is essential.
• Electrical product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic math skills and comfort using web browsers and data entry tools.
• Must be able to lift up to 50 pounds and work in warehouse conditions.
• Eagerness to learn and thrive in a team-oriented environment.

Responsibilities

• Assist customers promptly at the sales counter, by phone, and through email.
• Create and manage sales orders, returns (RGAs), and inventory transfers.
• Provide quotes, place and process orders, and support walk-in customers.
• Maintain a clean and organized counter and warehouse area.
• Support order fulfillment, including stock placement, will call preparation, and general warehouse tasks.
• Proactively track and follow up on orders to ensure customer satisfaction.
• Operate warehouse equipment safely and follow all company procedures.
• Expand customer base and grow counter sales and profits.
• Other duties assigned by the manager.

Skills

Customer service

Communication

Problem solving

Teamwork

Basic math

Education

High school diploma or equivalent

Tools

Data entry tools

Web browsers

Job description

U.S. Electrical Services, Inc. in Old Saybrook, CT is seeking a proactive Counter Sales Associate to assist customers at the sales counter, by phone, and via email.

You will manage sales orders, returns, quotes, and inventory transfers while supporting walk-in customers. Ideal candidates have a high school diploma, customer service experience, and basic math skills. Knowledge of electrical products is preferred.