Electrical Counter Sales Pro: Customer Solutions

Loeb Electric; Hilliard (OH); On-site; USD 38,000 - 60,000; Full time

Job summary

Loeb Electric is seeking a Counter Sales Specialist in Hilliard, OH to provide expert product knowledge and exceptional customer service in our branch store. This role involves in-person and phone sales, processing orders, promoting products, and assisting with returns and transfers to ensure customer satisfaction.

You will engage with customers, suggest best-fit solutions, and support the full sales lifecycle from entry to delivery.

Qualifications

• High School Diploma or GED required.
• 2-3 years retail or customer sales experience.
• Experience working with electrical and/or lighting products.
• Reliable transportation and ability to travel locally to other Columbus area branch locations to fill in as needed.

Responsibilities

• Assists customers (in person or over the phone) during the sales process in an effective and efficient manner that encourages return business.
• Conducts sales transactions at the Counter or over the phone by entering the customer orders into the system.
• Demonstrates product knowledge and provides information about promotions.
• Suggests replacement/alternative products when appropriate.
• Follows-up with customers on credit issues, merchandise being held and/or transfers from other branch stores to complete customer orders.
• Demonstrates working knowledge of the entire sales process from start to finish including order entry, billing, delivery, and payment processing.
• Completes special orders, product stock requests and expedited purchase orders as needed.
• Processes product returns ensuring that all documentation is collected and accurately entered into the system, returns all product back to the appropriate location.
• Ensures positive shopping experience for our customers by cleaning the shelves, restocking, and labeling as needed.
• Maintains awareness of market, competition, and economic conditions that may affect the business and shares feedback with Store Manager.
• Maintains store standards for safety and cleaning protocols as well as all policies and procedures.
• Demonstrates positive professional working relationships with both internal and external customers.
• Establishes, develops, and maintains effective working relationships with customers, suppliers, vendors, and internal teams.
• Maintains the highest level of professionalism.
• Performs other duties and projects assigned.

Skills

Customer service

Mathematical ability

Interpersonal skills

Time management

Teamwork

Problem solving

Computer/POS proficiency

Reliable transportation

Education

High School Diploma or GED required

College degree preferred

Tools

POS software

Inventory software

Job description

Loeb Electric is seeking a Counter Sales Specialist in Hilliard, OH to provide expert product knowledge and exceptional customer service in our branch store. This role involves in-person and phone sales, processing orders, promoting products, and assisting with returns and transfers to ensure customer satisfaction.

You will engage with customers, suggest best-fit solutions, and support the full sales lifecycle from entry to delivery.