Electrical Counter Sales Pro—Customer Solutions

Loeb Electric, Inc.; Hilliard (OH); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Loeb Electric seeks a Counter Sales Specialist in Hilliard, OH. This customer-facing role focuses on product expertise and delivering service that exceeds expectations, with in-store and phone-based sales support.

You will handle orders, advise on products, and maintain inventory accuracy while ensuring a positive shopping experience. A high school diploma is required, with 2–3 years of retail sales experience a plus.

Qualifications

• 2-3 years retail/customer sales experience.
• Experience working with electrical and/or lighting products.
• High School Diploma or GED required.

Responsibilities

• Assists customers (in person or over the phone) during the sales process in an effective and efficient manner that encourages return business.
• Conducts sales transactions at the Counter or over the phone by entering the customer orders into the system.
• Demonstrates product knowledge and provides information about promotions.
• Suggests replacement/alternative products when appropriate.
• Follows-up with customers on credit issues, merchandise being held and/or transfers from other branch stores to complete customer orders.
• Demonstrates working knowledge of the entire sales process from start to finish including order entry, billing, delivery, and payment processing.
• Completes special orders, product stock requests and expedited purchase orders as needed.
• Processes product returns ensuring that all documentation is collected and accurately entered into the system, returns all product back to the appropriate location.
• Ensures positive shopping experience for our customers by cleaning the shelves, restocking, and labeling as needed.
• Maintains awareness of market, competition, and economic conditions that may affect the business and shares feedback with Store Manager.
• Maintains store standards for safety and cleaning protocols as well as all policies and procedures.
• Demonstrates positive professional working relationships with both internal and external customers.
• Establishes, develops, and maintains effective working relationships with customers, suppliers, vendors, and internal teams.
• Maintains the highest level of professionalism.
• Performs other duties and projects assigned.

Skills

Customer service

Communication

Mathematical ability

Time management

Teamwork

Problem solving

Computer skills / POS

Education

High School Diploma or GED

College Degree Preferred

Job description

Loeb Electric seeks a Counter Sales Specialist in Hilliard, OH. This customer-facing role focuses on product expertise and delivering service that exceeds expectations, with in-store and phone-based sales support.

You will handle orders, advise on products, and maintain inventory accuracy while ensuring a positive shopping experience. A high school diploma is required, with 2–3 years of retail sales experience a plus.