Supervisor, Work Support

National Grid plc; City of Syracuse (NY); On-site; USD 71,000 - 100,000; Full time

Benefits offered by this job

Annual bonus

Generous pension plan

Private medical insurance

Job summary

National Grid is seeking a Work Support Supervisor for our Electric Operations team in Syracuse, NY. This leadership role oversees a team responsible for critical support activities to ensure safe, reliable electric service across Upstate New York.

You will guide daily work priorities, optimize resources, and foster collaboration with internal partners and external stakeholders to drive operational excellence and service to communities we serve. This role offers growth within a dynamic utility.

Qualifications

• Associate degree in Business Administration or related fields required.
• 3-5 years experience as supervisor, project lead or similar preferred.
• Planning skills to prioritize assignments.
• Proficient with Microsoft Office products (Excel, Word, PowerPoint, Access, SharePoint).
• Knowledge of company policies, procedures, regulatory requirements, safety codes and labor agreements.
• Judgement and creative problem-solving including negotiation and conflict resolution.
• Forward thinker with innovative ideas.
• Ability to track data, data analysis and report on metrics.
• Strong oral and written communication skills.
• Demonstrate performance excellence.
• Knowledge of clerical support, scheduling, operations, and distribution design is a plus.
• Knowledge of local labor agreements.
• Ability to travel to various locations throughout New York; valid driver's license.

Responsibilities

• Assign, plan, schedule, coordinate and audit daily activities of Work Support personnel.
• Supervise and review completion of mandated forms, reports and documentation for compliance.
• Monitor work backlog to ensure timely completion.
• Oversee management of some requirements and related activities for Electric Operations.
• Support standardization of processes across Electric Services operations.
• Drive performance of Work Support using metrics and continuous improvement.
• Assist and support completion of emergency/confirming work and proper closing in systems.
• Supervise and monitor support activities during storm emergencies.
• Create and foster a safe and inclusive working environment.

Skills

Planning

Data analysis

Communication

Leadership

Travel

Driver's license

Education

Associate degree in Business Administration

Tools

Microsoft Office

SharePoint

Job description

National Grid is hiring a Work Support Supervisor for our Electric Operations department in Syracuse, NY

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

In this impactful leadership role, you will oversee and coordinate a team responsible for critical support activities that help power safe, reliable electric service across Upstate New York. Working at the intersection of operations, strategy, and customer service, you will guide daily work priorities, optimize resources, and foster strong collaboration across Electric Operations, internal business partners, and external stakeholders. This position offers the opportunity to influence operational excellence, strengthen customer relationships, and play a key role in supporting the delivery of essential energy services to the communities we serve.

Key Accountabilities

• Assign, plan, schedule, coordinate and audit the daily activities of the Work Support personnel.
• Supervise and review the completion of all mandated forms, reports and Company required documentation to ensure compliance with all regulatory agencies and internal departments.
• Monitor work backlog to ensure timely completion of work.
• Oversee the process of managing some requirements and other associated activities that support the Electric Operations Organization.
• Support and help drive the standardization of processes and approaches across Electric Services operational activities.
• Drive performance of the Work Support group through the utilization of metrics. Set expectations of continuous improvement and capture benefits of those improvements.
• Assist and support the completion of emergency/confirming work and ensure the proper closing and updating in systems in a timely manner.
• Supervise and monitor support activities during storm emergencies.
• Create and foster a safe and inclusive working environment.

Qualifications

• Associate degree in Business Administration or related fields and/or equivalent supervisory work experience required.
• 3-5 years qualifying experience (supervisor, project management, team lead, etc.) or equivalent preferred.
• Planning skills including the ability to prioritize assignments.
• Proficient software skills e.g. Microsoft Office products (Excel, Word, PowerPoint, Access, SharePoint).
• Knowledge of Company policies, procedures, regulatory requirements, safety codes and labor agreements.
• Judgement and creative problem-solving skills including negotiation and conflict resolution.
• Forward thinker with innovative ideas.
• Ability to track data, data analysis and report on metrics.
• Strong oral and written communication skills.
• Demonstrate performance excellence.
• Possess knowledge and experience in clerical support, scheduling, operations, work coordination, and distribution design a plus preferred.
• Knowledge of local labor agreements.
• Ability to travel as required to various locations throughout New York is required.
• Valid driver's license required.

More Information

Salary: $71,000 - $100,000 per year

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

Safety, Health, Environment and Resilience

Safety, Health, Environment and Resilience

National Grid operates in both the UK and US, with a broad portfolio of energy businesses dedicated to providing safe, reliable, and sustainable power.

From electricity and gas transmission to advancing clean energy and modernising grids, our work covers every aspect of the energy system.

Our energy flows through absolutely everything we do

Life here at National Grid is more than just our purpose or our values, it’s everything we put into everything we do. It’s our commitment to diversity and inclusion; how we help our employees learn and grow; and how we partner with and support the communities where we live and work. It’s all this, and so much more.

We leverage our collective strengths to do meaningful BIG work so that we can be at the heart of a fair and affordable energy future.

Your salary is reviewed each year against the market for your role, skills, knowledge and experience.

Incentive

Annual performance plan or bonus (depending on your role) rewards your contribution to our success each year.

Retirement

Generous pension plan with company contributions up to 12%.

Private medical insurance for self and family.