EHR Training & Support Specialist (Onsite)

IHA; Ann Arbor (MI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Day-one benefits

Career growth opportunities

Supportive team culture

Job summary

Trinity Health IHA Medical Group in Ann Arbor, MI, is seeking an EHR Clerical Analyst to join our team. This role primarily onsite with occasional remote flexibility focuses on training, support, and process optimization for clerical staff.

You will deliver classroom and refresher trainings, create training materials, handle the support line and tickets, and participate in site visits and go-lives to ensure smooth EHR adoption across sites.

Qualifications

• Bachelor’s degree or equivalent education and experience in healthcare IT.
• Credentialed Medical Assistant, RN, or RHIT preferred.
• 1–3 years’ EHR experience in a medical practice preferred.

Responsibilities

• Conduits new hire EHR classroom training and ongoing refresher training.
• Creates and updates Clerical training materials and job aids.
• Answers the Clerical EHR support line to address questions and troubleshoot issues.
• Manages and resolves incoming support tickets.
• Performs site visits to assigned practices to assess current-state workflows.
• Provides in-person “elbow support” during implementations, go-lives, and as needed.

Skills

EHR systems

Training delivery

Customer support

Onsite collaboration

Education

Bachelor’s degree or equivalent (healthcare IT)

Credentialed Medical Assistant

Registered Nurse (RN)

RHIT

Job description

Trinity Health IHA Medical Group in Ann Arbor, MI, is seeking an EHR Clerical Analyst to join our team. This role primarily onsite with occasional remote flexibility focuses on training, support, and process optimization for clerical staff.

You will deliver classroom and refresher trainings, create training materials, handle the support line and tickets, and participate in site visits and go-lives to ensure smooth EHR adoption across sites.