EHR Clerical Analyst - Onsite in Southeast Michigan

Trinity Health; Ann Arbor (MI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Trinity Health IHA Medical Group in Michigan is seeking an energetic EHR Clerical Analyst to join our team. The role delivers high-quality EHR training, support, and process optimization for clerical staff, aligning with our clinical workflows.

You will conduct new hire and refresher training, create materials, handle support tickets, visit practices, and provide on-site elbow support during go-lives and implementations across our sites.

Qualifications

• Bachelor’s degree or equivalent education and experience in healthcare or IT.
• Credentialed Medical Assistant, Registered Nurse, or RHIT preferred.
• 1-3 years’ experience with EHR in a medical practice environment, IHA office experience preferred.

Responsibilities

• Conducts new hire EHR classroom training and refresher sessions.
• Creates and updates Clerical training materials and job aids.
• Answers Clerical EHR support line and troubleshoots issues.
• Manages and resolves incoming support tickets.
• Performs site visits to practices to assess workflows.
• Provides in-person support during implementations, go-lives, and ongoing needs.

Skills

EHR training

Customer support

Process improvement

Education

Bachelor's degree or equivalent in healthcare or IT

Tools

EHR software

Job description

Description

This position follows a primarily onsite work arrangement with occasional remote flexibility Trinity Health IHA Medical Group is looking for an energetic

Employment Type

Full time

Shift

Day Shift

Description

This position follows a primarily onsite work arrangement with occasional remote flexibility Trinity Health IHA Medical Group is looking for an energetic EHR Clerical Analyst to join our team. In this role, you will deliver high-quality EHR (Electronic Health Record) training, support, and process optimization for Clinical support staff. The EHR Clerical Analyst I also supports process improvement, reporting and the successful adoption of the EHR system across the organization.

What You'll Do

• Conducts new hire EHR classroom training and ongoing refresher training.
• Creates and updates Clerical training materials and job aids.
• Answers the Clerical EHR support phone line to address questions and troubleshoot issues.
• Manages and resolves incoming support tickets
• Performs site visits to assigned practices to assess current-state workflows.
• Provides in-person “elbow support” to Clerical support staff during implementations, go-lives, and as needed.

General Requirements

• EDUCATION: Bachelor’s degree or equivalent education and experience in healthcare of information technology.
• CREDENTIALS/LICENSURE: Credentialed Medical Assistant, Registered Nurse, or RHIT preferred
• MINIMUM EXPERIENCE: 1-3 years’ relevant work experience preferred utilizing EHR in a medical practice environment with strong preference for IHA office experience.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.