EHR Training Programs Manager

Avera Health; South Dakota; Presencial; USD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO available day 1 for eligible hires

Up to 5% employer matching retirement

Career development guided by hands-on

Descripción de la vacante

Avera Health is seeking a Manager, EHR Application Training to lead the EHR and enterprise application training program within Information Technology. You will oversee curriculum governance, build readiness, and ensure training materials reflect approved system builds and workflows.

In this role you will partner with Enterprise Applications, Informatics, operations, and vendors to deliver effective end-user training, measure adoption, and maintain training records, standards, and budgets.

Formación

• Three years of related experience in EHR/Application training, healthcare information systems, clinical informatics, application support, technical training, healthcare operations, or implementation readiness.
• Five or more years of related experience preferred.
• Bachelor's in related field.
• One year of formal or informal leadership experience, including team coordination, project leadership, staff coaching, training program oversight, or supervisory responsibility.
• Experience with curriculum governance, training environment readiness, role-based training assignment logic, training metrics, and documentation standards.
• Application, EHR or instructional design certification.

Responsabilidades

• Lead and develop the EHR application training team: provide leadership, coaching, direction, recruitment support, onboarding, performance management, workload planning, and professional development for Principal Trainers and assigned training resources.
• Set strategy for application training and readiness: develop and execute training strategies, workplans, timelines, and readiness approaches for EHR/application implementations, upgrades, optimizations, workflow changes, and operational initiatives.
• Oversee curriculum governance and quality: establish and maintain standards for role-based application curriculum, lesson plans, workflow scenarios, tip sheets, job aids, exercises, eLearning content, assessments, and related training materials.
• Ensure alignment between training, system build, and workflows: partner with application informatics teams, operational leaders, and subject matter experts to ensure training content reflects approved system build, security roles, operational workflows, policies, and release changes.
• Manage training environment readiness: provide oversight for training environment planning, build coordination, validation, testing, training patients, scenario data, and issue resolution in partnership with informatics analysts and technical teams.
• Direct training delivery operations: oversee the planning, scheduling, staffing, communication, and delivery of instructor-led, virtual, recorded, at-the-elbow, refresher, and role-based application training.
• Monitor training effectiveness and adoption outcomes: evaluate training effectiveness using learner feedback, assessment results, attendance/completion data, help desk trends, workflow issues, adoption indicators, and stakeholder input. Implement improvements based on findings.
• Manage training documentation, standards, and controls: establish and maintain documentation standards, curriculum review cycles, version control, training readiness checklists, approval processes, and training records in accordance with IT, organizational, and application governance standards.
• Partner with system-wide learning resources: coordinate with system-wide learning, LMS administrators, and other education partners for course publishing, assignments, reporting, templates, scheduling, and enterprise standards while retaining accountability for EHR/application training content and readiness.
• Lead resources, budgets, vendor coordination, and stakeholder communication: manage assigned departmental resources, budget inputs, educational technologies, vendor relationships, issue escalation, stakeholder communication, and representation of the application training program on IT, operational, and project governance committees.

Educación

Bachelor's in related field

Descripción del empleo

Avera Health is seeking a Manager, EHR Application Training to lead the EHR and enterprise application training program within Information Technology. You will oversee curriculum governance, build readiness, and ensure training materials reflect approved system builds and workflows.

In this role you will partner with Enterprise Applications, Informatics, operations, and vendors to deliver effective end-user training, measure adoption, and maintain training records, standards, and budgets.