EHR Training & Implementation Specialist

Icon Fitness; United States; Presencial; USD 60 000 - 63 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Flexible work schedules

Professional development

Collaborative environment

Resumo da oferta

Ezderm, a healthcare technology company, is seeking an EHR Training & Implementation Specialist to onboard and train dermatology practices on Ezderm's EHR and Practice Management platform, including patient portal and third-party integrations.

You will deliver role-specific training, provide responsive support, gather feedback for product teams, and contribute to knowledge base resources. Travel up to 50% may be required.

Qualificações

• 2+ years of experience in healthcare provider operations, practice management, or the EHR/health IT industry required.
• Prior experience in a dermatology practice or with an EHR software company strongly preferred.
• Bachelor's degree preferred.

Responsabilidades

• Deliver engaging, role-specific training for new and existing clients across Ezderm's EHR, Practice Management, Patient Portal, and third-party integrations.
• Provide responsive, high-quality support via phone, email, and online community; diagnose and resolve issues, escalate when needed.
• Maintain deep knowledge of Ezderm features and workflows; share feedback with Product and Engineering to inform roadmap decisions.
• Contribute to knowledge base articles, how-to guides, and tutorial videos; engage in the Ezderm community.

Conhecimentos

Healthcare IT

Customer service

Communication skills

Travel up to 50%

EHR software

Formação académica

Bachelor's degree

Descrição da oferta de emprego

# EHR Training & Implementation SpecialistUSD 60,000.00 - 63,000.00 Yearly|Remote (US)Full-time**About Ezderm**Ezderm is a high-growth healthcare technology company dedicated to modernizing the dermatology experience. We build intuitive, cloud-based electronic health records (EHR) and practice management solutions that empower providers to focus on what matters most: patient care. Driven by innovation and a culture of resilience, we bridge the gap between complex medical workflows and seamless digital efficiency. At Ezderm, we don't just provide software; we build the foundational tools that help dermatology practices thrive and scale in a rapidly evolving digital landscape.**Summary/Objective:**The Client Success Specialist is responsible for delivering exceptional onboarding, training, and ongoing support to Ezderm's dermatology practice clients. In this role, you will serve as a trusted product expert - helping practices get the most out of Ezderm's EHR and Practice Management platform through hands-on training, responsive issue resolution, and proactive engagement. The ideal candidate brings healthcare IT experience, a consultative mindset, and the ability to build strong relationships with both clinical and administrative teams in a fast-paced, client-facing environment.**Essential Duties and Responsibilities:*** **Client Training & Onboarding:** Serve as an Ezderm product expert and deliver engaging, role-specific training for new and existing clients across our full software suite - EHR, Practice Management, Patient Portal, and third-party integrations. Partner with the Implementation team to support smooth practice onboarding and ensure clients are set up for long-term success.* **Support & Issue Resolution:** Provide responsive, high-quality support to clients via phone, email, and our online community. Diagnose and resolve software issues efficiently, communicate solutions clearly, and escalate complex cases with full context and documentation.* **Product Expertise & Feedback Loop:** Maintain deep, current knowledge of Ezderm's features, workflows, and updates. Proactively identify recurring client pain points and share structured feedback with Product and Engineering to inform roadmap decisions.* **Content & Community:** Contribute to the development and maintenance of support resources, including knowledge base articles, how-to guides, and tutorial videos. Engage actively in the Ezderm community to answer questions, surface trends, and foster a positive user experience.* **Dermatology Domain Knowledge:** Build and apply a working understanding of dermatology workflows, terminology, common procedures, and medications to communicate credibly with clinical and administrative staff.* **Documentation & CRM Hygiene:** Maintain accurate, timely records of all client interactions, support cases, and onboarding activities in our CRM. Ensure documentation supports visibility across the Customer Success team.* Perform other duties as assigned to support Ezderm's client success.**Qualifications:*** 2+ years of experience in healthcare provider operations, practice management, or the EHR/health IT industry required* Prior experience in a dermatology practice or with an EHR software company strongly preferred* Bachelor's degree preferred**Knowledge, Skills & Characteristics:*** Strong analytical and problem-solving skills; ability to diagnose issues systematically and communicate solutions clearly* Exceptional customer service orientation with a consultative, patient-centered approach* Ability to manage multiple client engagements and shifting priorities in a fast-paced environment* Excellent verbal and written communication skills; comfortable presenting to both clinical and administrative audiences* Proficiency with software platforms and general systems; ability to quickly learn and navigate new tools* Ability to travel domestically up to 50% of the timeJoin us as an EHR Training & Implementation Specialist and be instrumental in transforming how dermatology practices leverage technology! Your expertise will empower providers to deliver better patient care while streamlining their operations through innovative digital solutions.**Equal Opportunity & Our Commitment**At Ezderm, we celebrate the unique perspectives our team members bring and are committed to maintaining an inclusive environment free from discrimination or harassment. We provide equal opportunities for employment and growth based solely on qualifications and merit, without regard to race, religion, color, sex, gender identity, sexual orientation, age, disability, veteran status, or any other status protected by law.Please note that Ezderm is an at-will employer. This job description is not a comprehensive list of duties, which may evolve or be assigned at any time as we continue to grow and scale.Ezderm is dedicated to transforming dermatology practices with our cutting-edge software solutions. Our mission is to optimize patient care through innovative technology and seamless workflows, ensuring that dermatologists can focus on what they do best - caring for their patients.## Team backgroundOur team at Ezderm is composed of experienced professionals from diverse backgrounds in healthcare, technology, and business. We are united by our passion for innovation and our commitment to improving the dermatology field through advanced software solutions.## Benefits and perks* Comprehensive health insurance plans* Flexible work schedules* Opportunities for professional development* Collaborative and inclusive work environment* Access to the latest technology and tools## Why you should work hereAt Ezderm, you will have the opportunity to be part of a forward-thinking company that is making a real impact in the healthcare industry. We value creativity, collaboration, and a commitment to excellence. Join us to work on innovative projects that enhance patient care and transform the dermatology landscape.## Explore Company Location