Remote Healthcare Software Support Specialist

EZDERM, LLC; United States; Remote; USD 47,000 - 57,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Retirement plan

Vision insurance

Job summary

Ezderm is seeking a Software Support Specialist to be the technical partner for our clinical community. You will support Office Managers, Nurses, and Physicians, ensuring our Ezderm suite runs reliably to keep focus on patient care.

Responsibilities include tier-1/2 support for EHR, P.M., Kiosk, and Patient Portal, plus hardware troubleshooting for iPad devices and peripherals. You will document bugs, support integrations, and contribute to a knowledge base, traveling up to 20% as needed.

Qualifications

• High School degree or equivalent required.
• 3+ years in a dedicated IT Support or Help Desk role.
• Experience troubleshooting iOS/iPadOS and cloud-based applications.
• Expert level macOS and iPadOS knowledge.
• Familiarity with MDM software such as Okta, Jamf, Kandji.

Responsibilities

• Provide tier-1 and tier-2 support via phone, email, and chat for Ezderm’s full suite (EHR, Practice Management, Kiosk App, and Patient Portal).
• Diagnose and resolve iPad hardware and peripheral connectivity issues in a clinical environment.
• Identify, document, and escalate platform bugs with clear steps for reproduction.
• Assist in managing 3rd-party integrations (Labs, E-Prescribing, Billing) for seamless data flow.
• Create and maintain technical support articles, how-to videos, and internal docs.

Skills

macOS expertise

iPadOS expertise

Troubleshooting

Customer communication

Problem escalation

Education

High School diploma or equivalent

Associate/Technical IT degree

Tools

Okta

Jamf

Kandji

Job description

Ezderm is seeking a Software Support Specialist to be the technical partner for our clinical community. You will support Office Managers, Nurses, and Physicians, ensuring our Ezderm suite runs reliably to keep focus on patient care.

Responsibilities include tier-1/2 support for EHR, P.M., Kiosk, and Patient Portal, plus hardware troubleshooting for iPad devices and peripherals. You will document bugs, support integrations, and contribute to a knowledge base, traveling up to 20% as needed.