Dermatology Medical Assistant - EHR Software Trainer

Integrateddermatology; Boca Raton (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Dermatology Medical Assistant - EHR Software Trainer to lead training for our dermatology software platform.

The role requires travel across the US (75%), in-person, videoconference, and webinar sessions to educate users on PM and EHR workflows. The ideal candidate brings dermatology medical assistant experience, strong clinical knowledge, and the ability to grow into a subject matter expert while partnering with the software development team.

Qualifications

• Dermatology medical assistant experience and strong medical terminology.
• Extensive knowledge of clinical workflows.
• Experience with PMS/EHR software.
• Proficient in Microsoft Office.
• Strong communication and customer relationship management.

Responsibilities

• Train and coach employees on procedures related to the software via in person, videoconference, and webinar.
• Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made.
• Identify and suggest opportunities for operational and product improvements.
• Liaise between business and technology team members with customer-facing responsibility.
• Review and follow up internal tickets, tasks, and special projects as assigned by management.
• Provide project status updates as needed.
• Participate in software testing as improvements are made.
• Accountable for projects assigned by senior management related to training customers on software.
• Create training manuals for all customers.

Skills

Dermatology experience

Medical terminology

Clinical workflows

CRM knowledge

Communication skills

Education

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Dermatology Medical Assistant - EHR Software Trainer

• Full-time

eDerm is a complete dermatology practice software solution providing practice management (PM) and EHR (electronic health record) applications. We are hiring a self-motivated Software Trainer with experience training employees on medical software workflow/procedures. The successful Software Trainer will work directly with the software development team to ensure that the users understand the product and outlined procedures. We are looking for a detail-oriented and dedicated individual who will fit into our ‘Get it done!’ culture. The job will require overtime hours as well as working off-hours during go lives. If you enjoy working with other professionals who believe in delivering quality solutions to difficult problems, we encourage you to apply.

Our ideal candidate has dermatology medical assistant experience and a strong understanding of medical terminology and clinical workflows.

Candidates are expected to have the flexibility to travel extensively, 75% of the time throughout the US, with little notice.

• Train and coach employees on procedures related to the software via in person, videoconference, and webinar


• Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made


• Identify and suggest opportunities for operational and product improvements


• Liaise between business and technology team members with customer-facing responsibility


• Review and follow up internal tickets, tasks, and special projects as assigned by management


• Provide project status updates as needed


• Participate in software testing as improvements are made


• Accountable for projects assigned by senior management related to training customers on software


• Create training manuals for all customers

• The understanding of actual clinical flow & implications of workflows (and solutions)


• Previous physician practice management system (PMS) / electronic health record (EHR) software experience


• Understanding of RCM workflows


• Proficient in Microsoft Office


• Knowledge in process data analysis and business processes


• Good communication skills with experience developing and managing customer relationship


• Excellent analytical skills and ability to learn quickly


• High motivation and desire to do whatever it takes to help our company succeed


• Excellent problem-solving skills


• Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative

Job Type:

• Full-time

Experience:

• 2-3 year's work experience

Education:

• Bachelor’s Degree preferred

All your information will be kept confidential according to EEO guidelines.

eDerm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.