Dermatology Medical Assistant - EHR Software Trainer

eDerm Systems; Boca Raton (FL); Remote; USD 60,000 - 90,000; Full time

Job summary

eDerm Systems is hiring a Software Trainer to educate users on dermatology PM and EHR workflows. You will collaborate with software developers to ensure clear procedures and effective adoption. The role requires travel across the United States and flexibility to work overtime during go-lives.

Ideal candidates have dermatology medical assistant experience, strong medical terminology knowledge, and the ability to train across in-person, video, and webinar formats. Bachelor’s degree preferred.

Qualifications

• Understanding of clinical flow and workflows
• Experience with PMS/EHR software in a physician practice
• Understanding of RCM workflows
• Proficient in Microsoft Office
• Knowledge of process data analysis and business processes
• Strong communication and customer relationship management
• Excellent analytical skills and fast learner
• Motivation and initiative to drive company success
• Good project management skills
• Strong problem-solving abilities
• Ability to work independently and handle multiple tasks with deadlines

Responsibilities

• Train and coach employees on software procedures in person, via videoconference, and webinars
• Develop subject matter expertise and stay current with product updates
• Identify opportunities for operational and product improvements
• Act as liaison between business and technical teams with a customer-facing focus
• Review tickets, tasks, and special projects and provide updates
• Provide project status updates as needed
• Participate in software testing and validation during improvements
• Lead training projects assigned by senior management
• Create training manuals for all customers

Skills

Communication skills

Microsoft Office

Analytical skills

Self-motivation

Customer relationships

Education

Bachelor’s Degree

Tools

PMS/EHR software

RCM workflows

Job description

Company Description

eDerm is a complete dermatology practice software solution providing practice management (PM) and EHR (electronic health record) applications. We are hiring a self-motivated Software Trainer with experience training employees on medical software workflow/procedures. The successful Software Trainer will work directly with the software development team to ensure that the users understand the product and outlined procedures. We are looking for a detail-oriented and dedicated individual who will fit into our ‘Get it done!’ culture. The job will require overtime hours as well as working off-hours during go lives. If you enjoy working with other professionals who believe in delivering quality solutions to difficult problems, we encourage you to apply.

Company Description

eDerm is a complete dermatology practice software solution providing practice management (PM) and EHR (electronic health record) applications. We are hiring a self-motivated Software Trainer with experience training employees on medical software workflow/procedures. The successful Software Trainer will work directly with the software development team to ensure that the users understand the product and outlined procedures. We are looking for a detail-oriented and dedicated individual who will fit into our ‘Get it done!’ culture. The job will require overtime hours as well as working off-hours during go lives. If you enjoy working with other professionals who believe in delivering quality solutions to difficult problems, we encourage you to apply.
Our ideal candidate has dermatology medical assistant experience and a strong understanding of medical terminology and clinical workflows. Candidates are expected to have the flexibility to travel extensively, 75% of the time throughout the US, with little notice.

Job Description

• Train and coach employees on procedures related to the software via in person, videoconference, and webinar
• Become a subject matter expert on software applications through self-directed learning while remaining current with the product as updates are made
• Identify and suggest opportunities for operational and product improvements
• Liaise between business and technology team members with customer-facing responsibility
• Review and follow up internal tickets, tasks, and special projects as assigned by management
• Provide project status updates as needed
• Participate in software testing as improvements are made
• Accountable for projects assigned by senior management related to training customers on software
• Create training manuals for all customers

Qualifications

• The understanding of actual clinical flow & implications of workflows (and solutions)
• Previous physician practice management system (PMS) / electronic health record (EHR) software experience
• Understanding of RCM workflows
• Proficient in Microsoft Office
• Knowledge in process data analysis and business processes
• Good communication skills with experience developing and managing customer relationship
• Excellent analytical skills and ability to learn quickly
• High motivation and desire to do whatever it takes to help our company succeed
• Good project management skills
• Excellent problem-solving skills
• Ability to work independently, learn new tasks/handle multiple tasks, solve problems, meet deadlines, and show strong self-motivation and initiative

Job Type

• Full-time

Experience

• 2-3 year's work experience

Education

• Bachelor’s Degree preferred

All your information will be kept confidential according to EEO guidelines. eDerm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.