EHR Support Specialist

Lancesoft; USA; Remote; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

NC HIEA is seeking a Provider EHR Support Specialist to advance rural health interoperability efforts. The role focuses on onboarding rural providers to NC HealthConnex, guiding EHR vendors through connection requirements, HL7 v2 exchanges, and CCD/CDA data sharing.

You will address data quality and workflow issues to ensure compliant submission of clinical data. The position emphasizes hands-on technical support, training delivery, and collaboration with NC HIEA teams to modernize digital

Qualifikationen

• Knowledge of EHR integration and onboarding processes.
• Experience with interoperability standards (HL7, CCD, CDA).
• Ability to assess EHR capabilities and data extraction workflows.

Aufgaben

• Lead rural provider onboarding to NC HealthConnex and guide EHR vendors through connection requirements.
• Provide guidance on HL7 v2, CDA/CCD exchanges, and related services.
• Review data for completeness and conformance to HIE requirements.
• Deliver technical training and educational materials to providers.
• Collaborate with internal teams to support integration tickets and data transformation issues.

Kenntnisse

EHR integration

HL7 v2 exchange

CCD/CDA exchange

Interoperability standards

Data quality

Provider training

Tools

HL7 v2

CCD/CDAX

NC HealthConnex

Jobbeschreibung

Title: NCDIT HIEA RHT Provider EHR Support Specialist Duration: 11/02/2026 - 06/30/2027 Location: 221 E Lane St, Raleigh, North Carolina 27601 Position: Remote

The NC HIEA RHT Provider EHR Support Specialist is a key technical role supporting North Carolina’s Rural Health Transformation Program (RHTP). This position focuses on assisting rural and underserved healthcare organizations in connecting to, and fully utilizing, NC HealthConnex, the state’s health information exchange. The Specialist provides expertise in Electronic Health Records (EHRs), healthcare interoperability, clinical workflow integration, and data quality improvement to ensure providers submit accurate, standards aligned clinical data that supports statewide care coordination and population health goals. Additionally, this role will assist rural providers utilizing NC HealthConnex tools and exchange services, such as NC*Notify and the NC HealthConnex provider clinical portal.

Key Responsibilities

• EHR Integration & Technical Onboarding
  • Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C CDA/CCD exchange, and services such as NC*Notify.
  • Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
  • Coordinate with internal NC HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues.
• Healthcare Interoperability Standards & Compliance
  • Provide expert guidance on interoperability standards including HL7 v2, C CDA, CCD, USCDI, and NC HIEA Interoperability Standards.
  • Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods.
• Data Quality & Validation
  • Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to HIE requirements.
  • Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
  • Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.
• Training & Provider Support
  • Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize NC HealthConnex tools.
  • Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination.
  • Assist providers in understanding data flows, reporting requirements, and best practices for interoperability.
• Cross Team & Program Collaboration
  • Collaborate with NC HIEA teams on interoperability and data quality initiatives.
  • Support NC HIEA’s role in modernizing digital health infrastructure across rural North Carolina, including contributions to RHTP implementation and continuous improvement of onboarding processes.