EHR Support Specialist

VIVA USA Inc; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Job summary

VIVA USA Inc. is seeking an EHR Support Specialist to assist rural health providers in connecting to and utilizing client health information exchanges. The role covers EHR interoperability, data quality, and clinical workflow integration to drive statewide care coordination.

Responsibilities include onboarding vendors, validating data, and delivering tailored training to rural providers while collaborating across teams to modernize digital health infrastructure.

Qualifications

• Experience with EHR platforms (Epic, Cerner, Allscripts, NextGen, Veradigm).
• Proficiency in HL7 v2, C-CDA/CCD, FHIR, USCDI standards.
• Ability to validate structured clinical data and troubleshoot EHR integration.
• Ability to map clinical workflows to data exchange requirements.
• Strong communication for non-technical stakeholders.

Responsibilities

• Lead rural provider onboarding, guiding through HL7 and CCD exchanges.
• Assess EHR capabilities and data extraction workflows.
• Coordinate with internal teams to support integration tickets.
• Provide training and materials to rural providers.
• Collaborate across teams on interoperability and data quality initiatives.

Skills

EHR platforms

HL7 v2

C-CDA/CCD

FHIR

USCDI

Data validation

SQL

Data mapping

Communication

HIPAA

Tools

Interface engines

Data mapping tools

Job description

Remote

The client RHT Provider EHR Support Specialist is a key technical role supporting client's Rural Health Transformation Program (RHTP). This position focuses on assisting rural and underserved healthcare organizations in connecting to, and fully utilizing, client health information exchange. The Specialist provides expertise in Electronic Health Records (EHRs), healthcare interoperability, clinical workflow integration, and data quality improvement to ensure providers submit accurate, standards-aligned clinical data that supports statewide care coordination and population health goals. Additionally, this role will assist rural providers utilizing client
Notify and the client provider clinical portal.

Key Responsibilities

EHR Integration & Technical Onboarding

• Lead rural provider onboarding to client, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C-CDA/CCD exchange, and services such as client
  Notify.
• Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
• Coordinate with internal client and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues.

Healthcare Interoperability Standards & Compliance

• Provide expert guidance on interoperability standards including HL7 v2, C-CDA, CCD, USCDI, and client Interoperability Standards.
• Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods.

Data Quality & Validation

• Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to HIE requirements.
• Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
• Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.

Training & Provider Support

• Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize client tools.
• Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination.
• Assist providers in understanding data flows, reporting requirements, and best practices for interoperability.

Cross-Team & Program Collaboration

• Collaborate with client teams on interoperability and data quality initiatives.
• Support client's role in modernizing digital health infrastructure across rural client, including contributions to RHTP implementation and continuous improvement of onboarding processes.

Skill - Required / Desired - Amount of Experience

• Experience with Electronic Health Record platforms such as Epic, Cerner/Oracle Health, Allscripts/Veradigm, or NextGen. - Required - 5 Years
• Proficiency with healthcare interoperability standards including HL7 v2, C-CDA, CCD, FHIR, and USCDI. - Required - 5 Years
• Experience validating structured clinical data and troubleshooting EHR integration issues. - Required - 5 Years
• Ability to interpret clinical workflows and map them to data exchange requirements - Required - 3 Years
• Strong communication skills with the ability to explain technical topics to non-technical stakeholders. - Required - 3 Years
• Knowledge of HIPAA and health information privacy/security requirements. - Required - 3 Years
• Experience supporting HIE onboarding, healthcare interoperability projects, or multi-vendor EHR environments. - Desired - 3 Years
• Experience with SQL, interface engines, or data mapping tools. - Desired - 3 Years
• Familiarity with state or federal digital health programs such as client initiatives, Medicaid, or NCQA DAV. - Desired - 3 Years
• Experience working with rural or underserved provider settings. - Desired - 3 Years

Typical Experience

84+ months

Notes

Remote

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status