EHR Support Specialist

Intellibee; Raleigh (NC); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Long-Term stability

Health coverage

401(k) plan

Green Card support

Job summary

IntelliBee is seeking an HIEA RHT Provider EHR Support Specialist to help rural and underserved healthcare providers connect to NC HealthConnex and maximize its use. You will bring expertise in EHRs, interoperability standards, and data quality to ensure compliant submissions and smooth onboarding.

Responsibilities include guiding vendors through HL7 v2, C-CDA/CCD exchanges, supporting data transformation, and delivering tailored trainings to providers.

Qualifications

• 5 years of experience with major EHR platforms (Epic, Cerner, Allscripts, NextGen).
• 5 years of proficiency in HL7 v2, C-CDA, CCD, FHIR, USCDI.
• Experience validating structured clinical data and troubleshooting EHR integration issues.
• Ability to interpret clinical workflows and map them to data exchange requirements.
• Strong communication skills; explain technical topics to non-technical stakeholders.
• Knowledge of HIPAA and health information privacy/security requirements.
• Experience supporting HIE onboarding, interoperability projects, or multi-vendor EHR environments.
• Experience with SQL, interface engines, or data mapping tools.
• Familiarity with NC HIEA initiatives, Medicaid QPHE, or NCQA DAV.
• Experience with rural or underserved provider settings.

Responsibilities

• Lead rural onboarding to NC HealthConnex, guiding providers and EHR vendors through connection requirements and HL7 v2/CCD exchanges.
• Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows.
• Coordinate with NC HIEA and technical teams to support integration tickets and data ingestion issues.
• Provide guidance on interoperability standards (HL7 v2, C-CDA, CCD, USCDI) and troubleshoot message structure.
• Review provider data submissions for completeness and quality; uplift data quality initiatives.
• Work with providers and EHR vendors to identify root causes and map workflows.
• Deliver tailored technical trainings and materials to help rural providers use NC HealthConnex tools.
• Collaborate on onboarding processes and project coordination.
• Contribute to modernization of rural NC health infrastructure and ongoing onboarding improvements.

Skills

EHR integration

HL7 v2

C-CDA/CCD

FHIR

SQL

Data mapping

Communication

HIPAA

HIE onboarding

Multi-vendor EHR

Tools

Interface engines

Data mapping tools

Job description

HIEA RHT Provider EHR Support Specialist

The NC HIEA RHT Provider EHR Support Specialist is a key technical role supporting North Carolina’s Rural Health Transformation Program (RHTP). This position focuses on assisting rural and underserved healthcare organizations in connecting to, and fully utilizing, NC HealthConnex, the state’s health information exchange. The Specialist provides expertise in Electronic Health Records (EHRs), healthcare interoperability, clinical workflow integration, and data quality improvement to ensure providers submit accurate, standards‑aligned clinical data that supports statewide care coordination and population health goals. Additionally, this role will assist rural providers utilizing NC HealthConnex tools and exchange services, such as NC*Notify and the NC HealthConnex provider clinical portal.

Key Responsibilities

EHR Integration & Technical Onboarding

• Lead rural provider onboarding to NC HealthConnex, guiding organizations and EHR vendors through connection requirements, HL7 v2 exchange, C‑CDA/CCD exchange, and services such as NC*Notify.
• Conduct technical assessments of EHR capabilities, interface configurations, and data extraction workflows to identify readiness gaps and implementation needs.
• Coordinate with internal NC HIEA and technical teams to support integration tickets, clarify requirements, and address data ingestion or transformation issues.

Healthcare Interoperability Standards & Compliance

• Provide expert guidance on interoperability standards including HL7 v2, C‑CDA, CCD, USCDI, and NC HIEA Interoperability Standards.
• Evaluate provider submissions for adherence to interoperability expectations and troubleshoot issues related to message structure, vocabulary standards, and transport methods.

Data Quality & Validation

• Review clinical data sent by providers for completeness, correctness, timeliness, and conformance to HIE requirements.
• Lead or assist with data quality uplift initiatives, including validation of HL7, ADT, CCD, and other structured clinical data.
• Work directly with providers and EHR vendors to identify root causes of data issues and support resolution through mapping guidance or workflow adjustments.

Training & Provider Support

• Deliver tailored technical assistance, trainings, and educational materials to help rural providers understand and utilize NC HealthConnex tools.
• Collaborate with provider relations and business relations staff to support provider communication, training schedules, and project coordination.
• Assist providers in understanding data flows, reporting requirements, and best practices for interoperability.
• Collaborate with NC HIEA teams on interoperability and data quality initiatives.
• Support NC HIEA’s role in modernizing digital health infrastructure across rural North Carolina, including contributions to RHTP implementation and continuous improvement of onboarding processes.

Skill Matrix:

• Experience with Electronic Health Record platforms such as Epic, Cerner/Oracle Health, Allscripts/Veradigm, or NextGen. Required 5 Years
• Proficiency with healthcare interoperability standards including HL7 v2, C‑CDA, CCD, FHIR, and USCDI. Required 5 Years
• Experience validating structured clinical data and troubleshooting EHR integration issues. Required 5 Years
• Ability to interpret clinical workflows and map them to data exchange requirements Required 3 Years
• Strong communication skills with the ability to explain technical topics to non-technical stakeholders. Required 3 Years
• Knowledge of HIPAA and health information privacy/security requirements. Required 3 Years
• Experience supporting HIE onboarding, healthcare interoperability projects, or multi-vendor EHR environments. Desired 3 Years
• Experience with SQL, interface engines, or data mapping tools. Desired 3 Years
• Familiarity with state or federal digital health programs such as NC HIEA initiatives, Medicaid QPHE, or NCQA DAV. Desired 3 Years
• Experience working with rural or underserved provider settings. Desired 3 Years

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.