Senior EHR Analyst - Clinical IT & Optimization Leader

The Emily Program; Saint Paul (MN); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

HSA and PPO insurance with health plan

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan with company match

Paid time off and holidays

Job summary

Accanto Health seeks a Senior EHR Analyst to lead support, optimization, and administration of its EHR systems. You will partner with clinical, operational, training, technical, and vendor teams to translate needs into clear requirements and reliable workflows.

Responsibilities include designing, testing, and implementing system changes, producing documentation, and ensuring production readiness. A strong background in behavioral health workflows and cross-system integrations is essential.

Qualifications

• Minimum of five years of experience supporting Avatar or another EHR system.
• Minimum of five years of experience with EHR administration, configuration, application support, systems analysis, IT service management, quality assurance, business analysis, or project coordination.
• Knowledge of behavioral health, mental health, clinical, revenue cycle, medical billing, or office operations workflows preferred.
• Strong understanding of healthcare data, EHR configuration, clinical content, and the relationship between system design and operational workflow.
• Ability to troubleshoot complex technical and workflow issues, interpret clinical and technical requirements, and recommend practical solutions.
• Working knowledge of system integrations and interfaces, such as APIs, web services, SFTP/file feeds, middleware concepts, and cross-system testing.
• Minimum of five years of experience creating test plans, coordinating user acceptance testing, validating fixes or enhancements, and maintaining clear tickets, runbooks, knowledge articles, and user-facing documentation.

Responsibilities

• Serve as the technical subject matter expert for assigned EHR modules, workflows, integrations, and related applications.
• Provide Tier 3 support and escalation for production issues, EHR corrections, complex troubleshooting, and questions escalated by EHR Analysts or end users.
• Monitor system activity, identify issues or trends, resolve problems, and elevate risks, defects, or service concerns to management or vendors as appropriate.
• Lead and participate in functional design sessions, workflow reviews, and multidisciplinary workgroups to support standardized, streamlined clinical and operational processes.
• Partner with business owners, clinical leaders, IT Support, Training, vendors, and operational stakeholders to define requirements, clarify use cases, document workflows, and support effective system use.
• Manage enhancement requests, configuration changes, and bug fixes by confirming requirements, documenting decisions, coordinating approvals, tracking changes, and ensuring readiness for production release.
• Plan, coordinate, and validate testing for new design/build, upgrades, patches, enhancements, fixes, integrations, and cross-system workflows, including test plans, user acceptance testing, release readiness, and implementation support.
• Coordinate vendor activities related to releases, patches, issue resolution, service levels, ticket follow-up, and escalation of risks or delays.
• Create and maintain accurate system documentation, knowledge base articles, runbooks, user guides, tip sheets, training materials, technical documentation, interface details, and troubleshooting procedures.
• Support access reviews, role/group accuracy, least‑privilege permissions, license management, audit requests, privacy controls, and employee termination reviews for assigned systems.
• Collect and evaluate application KPIs, system usage, support trends, customer satisfaction, and vendor SLA performance to identify opportunities for reliability, adoption, and process improvement.
• Mentor EHR Analysts by providing guidance, knowledge sharing, troubleshooting support, and direction on testing, documentation, and issue resolution.
• Maintain clear records of inquiries, decisions, changes, testing outcomes, support activity, and project/task status to ensure timely, high‑quality deliverables.
• Communicate outages, releases, patch impacts, testing timelines, change readiness, risks, and task/project status to end users, stakeholders, vendors, and leadership in a timely and professional manner.
• Perform other duties as assigned.

Skills

EHR expertise

Troubleshooting

Communication

Vendor coordination

Education

Bachelor’s degree in Health Information Management / Informatics / IT / CS / Business

Tools

APIs

Web services

SFTP/file feeds

Middleware concepts

Job description

Accanto Health seeks a Senior EHR Analyst to lead support, optimization, and administration of its EHR systems. You will partner with clinical, operational, training, technical, and vendor teams to translate needs into clear requirements and reliable workflows.

Responsibilities include designing, testing, and implementing system changes, producing documentation, and ensuring production readiness. A strong background in behavioral health workflows and cross-system integrations is essential.