EHR Support Analyst & Workflow Optimizer

Brighton Center; San Antonio (TX); On-site; USD 44,000 - 66,000; Full time

Job summary

Brighton Center in San Antonio, TX seeks an Electronic Health Records (EHR) Support Analyst to provide essential help desk support for our health IT systems, including myEvolv and Bells AI, across multiple programs. You will ensure timely, accurate assistance and help maintain system performance and data quality.

This role collaborates with vendors such as Netsmart, assists with testing and training materials, and helps optimize workflows under governance standards to support staff delivering

Qualifications

• Bachelor’s degree or equivalent experience.
• 2–3 years of experience supporting EHR systems or healthcare IT.
• Experience with help desk operations and user support.
• Strong troubleshooting, documentation, and communication skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as primary point of contact for EHR support requests.
• Monitor, triage, and resolve help desk tickets.
• Analyze ticket trends and recommend improvements.
• Collaborate with Netsmart and other vendors to resolve issues.
• Support system upgrades, testing, and configuration changes.
• Develop training materials and SOPs for staff.

Skills

Help Desk

Customer Service

Troubleshooting

Data Quality

Communication

Education

Bachelor's degree

Tools

myEvolv

Bells AI

Netsmart

Microsoft Office

Job description

Brighton Center in San Antonio, TX seeks an Electronic Health Records (EHR) Support Analyst to provide essential help desk support for our health IT systems, including myEvolv and Bells AI, across multiple programs. You will ensure timely, accurate assistance and help maintain system performance and data quality.

This role collaborates with vendors such as Netsmart, assists with testing and training materials, and helps optimize workflows under governance standards to support staff delivering