EHR Systems Support & Analytics Specialist

Outside-i; Portland (OR); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Outside-i is seeking an Electronic Health Record (EHR) Support Analyst to provide technical, operational, and analytical support for Epic and Credible EHRs across clinical, behavioral health, and youth services programs. The role includes incident triage, user training, report development, and data validation to ensure reliable system performance and accurate reporting.

You will collaborate with leadership and staff to implement data collection, support funder reporting, and deliver onboarding

Qualifications

• Experience with OCHIN Epic and Credible EHR systems in ambulatory healthcare or social services.
• Knowledge of clinical, behavioral health, and youth services workflows in FQHC or similar settings.
• Understanding of relational databases, data governance, and healthcare data structures.
• Familiarity with HIPAA and healthcare privacy/compliance requirements.

Responsibilities

• Provide EHR support for Epic and Credible, including remote and on-site assistance.
• Troubleshoot EHR/workflow issues and manage incidents via ticketing system.
• Create and maintain user accounts, security roles, and integrations.
• Design reports, dashboards, and visualizations using SQL, Excel, Power BI, or similar tools.
• Collaborate with leadership to collect/report data for funding and compliance.

Skills

SQL

Microsoft Excel

Data analysis

Communication

Education

Associate degree or higher in a relevant field

Tools

OCHIN Epic EHR

Qualifacts Credible

Power BI

SSRS

Jira

Job description

Outside-i is seeking an Electronic Health Record (EHR) Support Analyst to provide technical, operational, and analytical support for Epic and Credible EHRs across clinical, behavioral health, and youth services programs. The role includes incident triage, user training, report development, and data validation to ensure reliable system performance and accurate reporting.

You will collaborate with leadership and staff to implement data collection, support funder reporting, and deliver onboarding