EHR Support Analyst - Part-Time Temporary

State of Oklahoma; Oklahoma City (OK); On-site; USD 28,000 - 47,000; Part time

Job summary

State of Oklahoma is seeking an EHR Support Analyst - Temporary to monitor, triage, and route requests in the EHR ticketing and PHOCIS Helpdesk systems. This role collaborates with agency staff and county health departments to resolve issues and support health records processes.

The position requires a bachelor’s degree or equivalent experience, strong help desk skills, and experience with health IT systems. Excellent communication and documentation abilities are essential for success.

Qualifications

• Prior experience supporting a health-related system.
• Experience supporting users and technology in a web-based environment, including single sign-on technology and locally networked hardware.
• Prior experience in a help desk environment.
• Experience documenting and implementing new procedures for a help desk or service desk environment.

Responsibilities

• Monitors, triages, responds to, and routes assistance requests in the EHR Ticketing system, PHOCIS Helpdesk, and CERS Release of Information inbox.
• Responds to internal users reporting issues with EHR, PHOCIS, and ISS, and other systems supported by this unit.
• Collaborates and coordinates resolution of system issues and tickets with system support staff in other divisions/ units in OSDH and OMES.
• May give technical assistance to other support staff in completing tickets.
• Documents new user support processes and troubleshooting procedures as needed.
• Assists in responding to health records requests at central office/CERS Helpdesk in coordination with OSDH Open Records and OSDH General Counsel and advises CHD sites on procedures across systems for local records releases.
• Assists with duplicate records process, including maintenance and merging of duplicate profiles reported to the EHR Customer Support Line in the EHR and PHOCIS systems with support of Support team, WIC, and clerical/nursing supervisors.
• Assists with testing in EHR/PHOCIS system changes as needed. Works with developers, vendors, and user lead staff to test updates to state systems for functionality and assists with rolling out updates smoothly.
• Keeps an organized log of testing done in various systems and the outcomes of testing.
• Assists with the training of CHD staff in relevant areas/when needed, refers to training as needed through Support Line and escalates issues in need of governance decisions.

Skills

Health system support

Web-based environment

Help desk experience

Procedures documentation

Teamwork

Communication skills

Policy and procedure knowledge

Problem solving

Customer service

Education

Bachelor's degree

Job description

State of Oklahoma is seeking an EHR Support Analyst - Temporary to monitor, triage, and route requests in the EHR ticketing and PHOCIS Helpdesk systems. This role collaborates with agency staff and county health departments to resolve issues and support health records processes.

The position requires a bachelor’s degree or equivalent experience, strong help desk skills, and experience with health IT systems. Excellent communication and documentation abilities are essential for success.