EHR Support Analyst - Temporary

okgov; Oklahoma; On-site; USD 28,000 - 47,000; Part time

Job summary

Oklahoma State Department of Health is seeking an EHR Support Analyst - Temporary in Oklahoma City. The role handles monitoring and triaging requests across the EHR Ticketing system, PHOCIS Helpdesk, and CERS Release of Information, coordinating with CHD sites and other agency staff.

Part-time, with a schedule of Monday–Friday, 8–5, located in OKC. The position requires a bachelor's degree or equivalent experience, with the possibility of substitution by related IT work.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience in computer operations, production scheduling, network administration, or information systems services coordination may substitute for education.
• Experience in health-related system support is preferred.

Responsibilities

• Monitors, triages, responds to and routes assistance requests in EHR Ticketing, PHOCIS Helpdesk, and CERS Release of Information inbox.
• Responds to internal users reporting issues with EHR, PHOCIS, ISS and other systems.
• Collaborates with system support staff to resolve issues and route tickets.
• Provides technical assistance to other staff in completing tickets.
• Documents new user support processes and troubleshooting procedures as needed.
• Assists with responding to health records requests in coordination with Open Records and General Counsel.

Job description

Job Posting Title

EHR Support Analyst - Temporary

Agency

340 OKLAHOMA STATE DEPARTMENT OF HEALTH

Supervisory Organization

340 Community Health Admin

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time

Part time

Job Type

Temporary

Compensation

The hourly rate for this position is up to $33.65 per hour, based on education and experience.

Why you'll love it here!

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Job Description

Location : 123 Robert S Kerr, OKC Salary : up to $33.65 per hour, based on education and experience Full Time /Part Time : Part-Time Work Schedule : Monday - Friday Primary Hours : 8-5

Position Description

The EHR Support Analyst - Temporary is responsible for monitoring, triaging, responding to, and routing requests from the EHR Ticketing system, PHOCIS Helpdesk, and CERS Release of Information Requests processes. This includes working collaboratively with other support staff in the agency, as well as staff in County Health Departments.

Position Responsibilities/Essential Functions

• Monitors, triages, responds to, and routes assistance requests in the EHR Ticketing system, PHOCIS Helpdesk, and CERS Release of Information inbox.
• Responds to internal users reporting issues with EHR, PHOCIS, and ISS, and other systems supported by this unit.
• Collaborates and coordinates resolution of system issues and tickets with system support staff in other divisions/ units in OSDH and OMES.
• May give technical assistance to other support staff in completing tickets.
• Documents new user support processes and troubleshooting procedures as needed.
• Assists in responding to health records requests at central office/CERS Helpdesk in coordination with OSDH Open Records and OSDH General Counsel and advises CHD sites on procedures across systems for local records releases.
• Assists with duplicate records process, including maintenance and merging of duplicate profiles reported to the EHR Customer Support Line in the EHR and PHOCIS systems with support of Support team, WIC, and clerical/nursing supervisors.
• Assists with testing in EHR/PHOCIS system changes as needed. Works with developers, vendors, and user lead staff to test updates to state systems for functionality and assists with rolling out updates smoothly. Keeps an organized log of testing done in various systems and the outcomes of testing.
• Assists with the training of CHD staff in relevant areas/when needed, refers to training as needed through Support Line and escalates issues in need of governance decisions.
• Being present at the office is an essential function of the position.
• Other duties as assigned.

Other Duties

Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.

Works effectively in team environment, participating and assisting their peers.

Minimum Qualifications

Education and Experience requirements at this level consist of a bachelor's degree; or an equivalent combination of education and experience, substituting one year of experience in computer operations, production scheduling, network administration, the coordination of information systems services, or closely related work for each year of the required education.

Application Requirements

If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.

All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.

Valued Knowledge, Skills and Abilities

• Prior experience supporting a health-related system.
• Prior experience supporting users and technology in a web-based environment, connecting through single sign-on technology and using locally networked or connected peripheral hardware.
• Prior experience in a help desk environment.
• Prior experience documenting and implementing new procedures for a help desk or service desk environment.
• Ability is required to establish and maintain effective working relationships with others; to communicate effectively both orally and in writing, to exercise good judgment in analyzing situations and making decisions, and to organize and present facts and opinions.
• Knowledge of methods of organization and management; of agency policies and procedures; general clinical, clerical, and billing workflows; and of federal and s