EHR Stability Analyst – Hybrid, Healthcare Workflow Optimizer

ADP, Inc.; Richmond (VA); Hybrid; USD 55,000 - 83,000; Full time

Job summary

Virginia Department of Health is seeking a Business Analyst 3 (Hybrid) to support the EHR deployment and ongoing stabilization across Local Health Districts. You will gather requirements, document enhancements, and collaborate with technical, clinical, and vendor teams to ensure the system meets operational and clinical needs.

The role emphasizes handling user support, testing cycles, and creating user documentation and training materials.

Qualifications

• Experience providing application support, preferably in healthcare environments.
• Strong skills in requirements documentation and enhancement analysis.
• Excellent analytical, communication, and problem-solving abilities.
• Understanding of clinical, pharmaceutical, and patient billing workflows.
• Experience participating in structured testing cycles.
• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.
• Experience supporting or implementing EHR systems.
• Knowledge of Oracle Health / Cerner platforms and public health workflows.
• Experience with SQL, Oracle databases, or web application environments.
• Familiarity with Agile methodologies and documentation practices.

Responsibilities

• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and elevate issues appropriately.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• Gather, analyze, and document business requirements for system enhancements.
• Develop user stories, acceptance criteria, and other Agile documentation as needed.
• Support functional, integration, and user acceptance testing.
• Collaborate effectively with cross-functional technical, clinical, and business teams.

Skills

EHR support

Requirements analysis

Analytical skills

Stakeholder engagement

Testing coordination

MS Office

SharePoint

Visio

Tools

SQL

Oracle

Web applications

Job description

Virginia Department of Health is seeking a Business Analyst 3 (Hybrid) to support the EHR deployment and ongoing stabilization across Local Health Districts. You will gather requirements, document enhancements, and collaborate with technical, clinical, and vendor teams to ensure the system meets operational and clinical needs.

The role emphasizes handling user support, testing cycles, and creating user documentation and training materials.