EHR/RCM Tech Support Specialist — NYC Onsite

Carex Consulting Group; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Carex Consulting Group is seeking multiple Technical Customer Support Specialists to join the team onsite in New York City. This role supports a behavioral health platform and works directly with providers to troubleshoot issues and drive resolutions with cross-functional teams.

Candidates should bring expertise in EHR/CRM workflows or Revenue Cycle Management and are expected to translate complex technical concepts into clear guidance for both technical and non-technical users.

Qualifications

• 3+ years in EHR/EMR or RCM technical support or related role.
• Subject matter expertise in EHR/CRM workflows or RCM.
• Knowledge of healthcare software workflows, configurations, and integrations.
• Ability to translate complex technical issues into clear customer guidance.

Responsibilities

• Serve as a technical point of contact for behavioral health organizations using the platform.
• Troubleshoot application, workflow, configuration, and integration issues.
• Investigate problems, identify root causes, and resolve issues where possible.
• Escalate and drive resolution with product and engineering teams.
• Apply expertise in EHR/CRM or RCM to understand challenges and propose solutions.
• Collaborate with implementation, product, and engineering teams to address customer issues.

Skills

EHR/CRM workflows

Revenue Cycle Management

Technical troubleshooting

Customer-facing communication

Job description

Carex Consulting Group is seeking multiple Technical Customer Support Specialists to join the team onsite in New York City. This role supports a behavioral health platform and works directly with providers to troubleshoot issues and drive resolutions with cross-functional teams.

Candidates should bring expertise in EHR/CRM workflows or Revenue Cycle Management and are expected to translate complex technical concepts into clear guidance for both technical and non-technical users.