Healthtech Technical Support Specialist - EHR/RCM (NYC)

Carex Consulting Group; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Carex Consulting Group is hiring a Technical Customer Support Specialist - Healthtech for the New York City area. This onsite role supports a behavioral health platform, troubleshooting technical and workflow issues and coordinating with implementation, product, and engineering teams.

Ideal candidates have 3+ years in EHR/EMR, healthcare technology, or RCM, with strong communication skills to explain complex concepts to technical and non-technical users in a fast-paced startup environment.

Qualifications

• 3+ years of experience with EHR/EMR systems, healthcare technology, RCM technology, or similar.
• Subject matter expertise in EHR/CRM workflows or Revenue Cycle Management.
• Experience with healthcare SaaS, vendor, or healthtech environments preferred.

Responsibilities

• Serve as a technical point of contact for behavioral health organizations using the platform.
• Troubleshoot application, workflow, configuration, and integration issues.
• Investigate problems, identify root causes, and resolve issues with cross-functional teams.
• Collaborate with product and engineering to escalate and drive resolutions.

Skills

EHR/CRM workflows

Revenue Cycle Management (RCM)

Customer-facing communication

Technical troubleshooting

Job description

Carex Consulting Group is hiring a Technical Customer Support Specialist - Healthtech for the New York City area. This onsite role supports a behavioral health platform, troubleshooting technical and workflow issues and coordinating with implementation, product, and engineering teams.

Ideal candidates have 3+ years in EHR/EMR, healthcare technology, or RCM, with strong communication skills to explain complex concepts to technical and non-technical users in a fast-paced startup environment.