EHR Analyst

American Unit, Inc; Richmond (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

American Unit, Inc. is seeking an EHR Stability Analyst to support the Virginia Department of Health’s EHR deployment and ongoing optimization.

You will assist Local Health District users, assess workflow needs, document enhancement opportunities, and coordinate with vendor, technical, and business teams to ensure the system meets clinical requirements. In this role you will contribute to interim solutions, participate in testing cycles, and help craft user guides and training materials.

Qualifications

• Experience providing application support in healthcare environments.
• Strong requirements documentation and enhancement analysis.
• Excellent analytical, communication, and problem-solving abilities.
• Understanding of clinical, pharmaceutical, and patient workflows.
• Experience participating in structured testing cycles.
• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Responsibilities

• Provide responsive support to EHR users across Local Health Districts.
• Triage, troubleshoot, and elevate issues appropriately.
• Monitor and maintain key EHR workflows, processes, and procedures.
• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• Gather, analyze, and document business requirements for system enhancements.
• Develop user stories, acceptance criteria, and other Agile documentation as needed.
• Support functional, integration, and user acceptance testing.
• Collaborate effectively with cross-functional technical, clinical, and business teams.
• Produce clear user documentation, job aids, and training materials.

Skills

Healthcare app support

Requirements documentation

Enhancement analysis

Analytical thinking

Communication skills

Problem solving

Testing coordination

Agile documentation

Tools

MS Office

Microsoft Teams

SharePoint

Visio

Job description

The EHR Stability Analyst plays a vital role in ensuring the successful deployment, adoption, and continuous improvement of the Virginia Department of Health’s Electronic Health Record (EHR) system. This role supports Local Health District end users, evaluates workflow needs, documents enhancement opportunities, and partners with technical teams, business stakeholders, and vendor organizations to ensure the EHR aligns with operational and clinical requirements. The analyst will also contribute to interim solution development and help define strategies for long-term system improvements.

Responsibilities:

• - Provide responsive support to EHR users across Local Health Districts.
• - Triage, troubleshoot, and elevate issues appropriately.
• - Monitor and maintain key EHR workflows, processes, and procedures.
• - Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.
• - Gather, analyze, and document business requirements for system enhancements.
• - Develop user stories, acceptance criteria, and other Agile documentation as needed.
• - Support functional, integration, and user acceptance testing.
• - Collaborate effectively with cross-functional technical, clinical, and business teams.
• - Produce clear user documentation, job aids, and training materials.

Required Skills & Experience:

• - Experience providing application support, preferably in healthcare environments.
• - Strong skills in requirements documentation and enhancement analysis.
• - Excellent analytical, communication, and problem-solving abilities.
• - Understanding of clinical, pharmaceutical, and patient billing workflows.
• - Experience participating in structured testing cycles.
• - Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Preferred Qualifications:

• - Experience supporting or implementing EHR systems.
• - Knowledge of Oracle Health / Cerner platforms and public health workflows.
• - Experience with SQL, Oracle databases, or web application environments.
• - Familiarity with Agile methodologies and documentation practices.