Pharmacy Customer Service Representative I

Oneworld Community Health Centers; Omaha (NE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Tuition Reimbursement

401(k)

Free fitness center

Job summary

Oneworld Community Health Centers in Omaha, NE, is seeking a full-time Pharmacy Customer Service Representative I (PCSR I) to provide essential support in pharmacy services. The successful candidate will welcome patients, manage records, and advise on medication financial assistance, ensuring excellent customer service and teamwork.

The role requires a High School Diploma, cash handling experience, and proficiency in English and Spanish. Benefits include Medical, Dental, and Life Insurance, and more.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 18 years of age required.
• Licensure as a Pharmacy Technician in Nebraska preferred; license eligibility required.
• One or more years of cash handling experience required.
• Effective communication skills required.

Responsibilities

• Welcomes patients and provides excellent customer service.
• Registers and maintains patient records in the pharmacy system.
• Performs daily cash register operations.
• Receives, refills, and mails prescriptions.
• Advises patients on financial assistance options.

Skills

Customer service

Cash handling

Microsoft Office proficiency

Bilingual (English and Spanish)

Analytical problem-solving

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Omaha, NE 68107. Education Level: High School Equivalency. One full‑time position (1.0 FTE | 40 hrs/week), located on the Main Livestock Exchange Campus (30th & L). Monday – Friday, rotating Saturday shift.

Job Duties

The Pharmacy Customer Service Representative I (PCSR I) contributes to the organization’s overall goal to develop and sustain pharmacy services for patients. The PCSR I works as part of a team that provides support for OneWorld’s pharmaceutical programs. The PCSR I collects patient fees, directs patients to the proper financial and medication assistance programs, and answers general questions regarding pharmacy programs. The PCSR I contributes to maintaining a cooperative work environment and provides assistance in administrative support.

• Welcomes patients to the pharmacy as they arrive, inquires how to assist them, and provides excellent customer service.
• Registers, updates, and maintains patient records and insurance information in the pharmacy software system.
• Performs daily cash register operations and follows cash handling procedures, as directed by the Associate Director of Pharmacy Operations and the Pharmacy Customer Service Supervisor.
• Receives, refills, and mails prescriptions as requested by patients.
• Advises patients on medication financial assistance options and directs them to the appropriate resources and staff members.
• Provides written translation services and verbal interpretation between patients and pharmacy staff as needed.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 18 years of age required.
• Licensure as a Pharmacy Technician in the state of Nebraska preferred; license eligibility required.
• One or more years of cash handling experience in a work environment required.
• Proficiency and experience with Microsoft Office products (Word, Excel) and internet usage required.
• Proficiency in both English and Spanish required.
• Effective communication skills (verbal and written) required.
• Demonstrated math skills including addition, subtraction, multiplication, and division along with strong analytical problem‑solving skills.
• Demonstrated ability to provide excellent customer service, while exhibiting a positive and proactive attitude.
• Demonstrated organizational skills, with a high attention to detail and strong trouble‑shooting/follow‑up skills.
• Demonstrated ability to work independently, balancing responsibilities and work projects with minimal direction, but also function well in a team environment.
• Demonstrated understanding and awareness of assistance programs, community resources, and the needs of low‑income and medically underserved populations.
• Demonstrated ability to work with diverse groups in a coordinating role.

Benefits

OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more.

OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non‑discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.