Outreach and Enrollment Specialist

District Health Department #10; Columbus (NE); On-site; USD 36,000 - 46,000; Full time

Job summary

District Health Department #10 in Nebraska seeks an Outreach Specialist to educate uninsured residents about the Marketplace Exchanges and Nebraska Medicaid, and to help determine eligibility and complete applications.

The role includes conducting outreach, following up with enrollees, maintaining confidentiality, and coordinating with brokers and other health resources. GED or HS diploma required; Bachelor's preferred; strong communication and organizational skills essential.

Qualifications

• Experience with Nebraska Medicaid applications and eligibility
• Proficient with Microsoft Office and related software
• Strong written and oral communication with diverse populations

Responsibilities

• Educate and inform uninsured individuals about Marketplace Exchanges and Nebraska Medicaid
• Assess eligibility and assist with completing applications
• Provide information about health insurance brokers and resources
• Follow up with enrollees and report enrollment statistics
• Maintain confidentiality in all patient interactions
• Engage in outreach to community groups and venues
• Participate in required state/federal trainings
• Perform other duties as assigned

Skills

Medicaid experience

Microsoft Office

Communication

Confidentiality

Organization

Initiative

Bilingual

Education

GED or HS diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Provide outreach to community members and in reach to ECDHD/GNCHC patients/clients on the health insurance Marketplace Exchanges and the Nebraska Medicaid Program. Assist uninsured patients/clients by determining eligibility to apply for the Marketplace Exchanges and Nebraska Medicaid Program and assisting with the application for those programs.

ESSENTIAL JOB FUNCTIONS:

• Educate and inform individuals about the availability of the Marketplace Exchanges and the Nebraska Medicaid Program.
• Assist and assess uninsured individuals for eligibility in the Marketplace Exchanges and the Nebraska Medicaid Program and assist them in completing the appropriate application.
• Provide information to patients/clients about existing health insurance brokers and other health insurance resources as needed.
• Follow up with potential enrollees and applicants to ensure program enrollment.
• Provide monthly data regarding application and enrollment statistics.
• Initiate contact with uninsured individuals through outreach activities to community agencies, community gatherings, neighborhoods and other appropriate venues.
• Participate in required state and federal trainings related to the Marketplace Exchanges and Nebraska Medicaid Program.
• Maintain confidentiality of client information and provide a supportive and understanding environment for all patient/client interactions.
• Perform other duties as assigned.

EDUCATION:

• GED required or High School Diploma.
• Bachelor Degree in Healthcare Administration, Business or related field or equivalent work experience preferred.

CERTIFICATIONS:

• Ability to receive Certified Application Counselor certification.

REQUIRED SKILLS:

• Previous experience working with Nebraska Medicaid.
• Proficient with Microsoft Office Suite or related software.
• Ability to work well with individuals of diverse socioeconomic, cultural and intellectual backgrounds.
• Effective oral and written communication skills.
• Able to exhibit a high level of confidentiality.
• Excellent organizational skills.
• Proactive and independent with the ability to take initiative.

PREFERRED SKILLS:

• Previous knowledge enrolling individuals into the Nebraska Medicaid Program.
• At least two-years’ experience within community service, health care or social service organization desired.
• Bi-lingual preferred.

PHYSICAL REQUIREMENTS:

• Ability to perform the essential functions of the position, which may include prolonged periods of sitting or standing.
• Ability to occasionally bend, lift, stoop, and stretch as needed.
• Sufficient visual acuity and hearing to perform job tasks effectively.
• Ability to operate standard office equipment, including a computer, keyboard, telephone, and copier, requiring hand-eye coordination and manual dexterity.
• Ability to lift and carry items weighing up to 35 pounds on an occasional basis.