Mailroom Floater

Jones Lang LaSalle Incorporated; Columbia, Northern (MD, KY); Hybrid; USD 49,000 - 50,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Columbia, MD is seeking a Mailroom Floater to support our facility operations. You will manage mail, supplies, and general site services across multiple local locations on a 1st shift, on-site basis.

The role requires 1–2 years in mailroom or facilities support, a high school diploma, and the ability to obtain security clearance. You’ll travel between sites and contribute to seamless office operations and workplace excellence.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in mailroom operations, facilities support or related customer service roles.
• Secret level security clearance or ability to obtain clearance.
• Valid driver’s license with clean driving record and reliable transportation for travel between sites.
• Demonstrated customer service excellence with white‑glove, professional service in fast‑paced environments.

Responsibilities

• Manage all incoming and outgoing mail operations, sort and distribute mail same-day, process shipments via Fed-Ex, UPS and USPS, and resolve delivery issues.
• Maintain facility supplies by stocking copy rooms and servicing equipment, keep break rooms stocked, and ensure daily cleanliness of shared spaces.
• Monitor facility conditions, conduct regular walks, log work orders, and communicate with the Facility Manager on complex issues.
• Log tasks and activities on Volume Reports and submit weekly reports to the Lead for accountability and transparency.
• Provide flexible location coverage by traveling to support mailroom and reception operations at other local sites as needed, and execute move services under the Facility Manager’s direction.

Skills

Customer service

Driver's license

White-glove service

Education

High school diploma or equivalent

Security clearance eligibility

Tools

Corrigo

Reprographic equipment

Job description

Mailroom Floater – JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

We’re looking for a reliable and service-oriented Mailroom Associate (Floater) to join our facility operations team in Reston, Virginia. In this role, you’ll serve as the backbone of our mail and distribution services, ensuring seamless communication flow across our client site while providing critical support to multiple office locations. As a floater, you’ll be the go‑to professional who keeps mail moving efficiently, office supplies stocked, and facilities running smoothly. Your dedication to white‑glove service and ability to adapt quickly across locations will directly support JLL’s commitment to operational excellence and exceptional workplace experiences.

What your day‑to‑day will look like

• Manage all incoming and outgoing mail operations by receiving USPS and courier packages, sorting and distributing mail same‑day, processing outgoing shipments through Fed‑Ex, UPS, and USPS, and resolving delivery issues with incorrect or returned mail.
• Maintain facility supplies and equipment by stocking copy rooms with paper, toner, and office supplies, servicing copy machines and resolving paper jams, organizing break rooms with coffee supplies, and maintaining daily cleanliness of shared spaces.
• Monitor facility conditions by conducting regular facility walks, logging Corrigo work orders for building issues such as damaged carpet or ceiling tiles, responding to assigned tickets within due dates, and communicating with the Facility Manager on complex issues requiring extensions.
• Track and report daily operations by logging all tasks and activities on Volume Reports and submitting weekly reports to the Lead to ensure accountability and workflow transparency.
• Provide flexible location coverage by traveling to support mailroom and reception operations at other local sites including Arlington, Alexandria, and Chantilly, Virginia as business needs require.
• Execute employee move services and special projects as directed by the Facility Manager while adhering to internal procedures and the Mail Services National Playbook.

Required Qualifications

• High school diploma or equivalent education
• 1-2 years of experience in mailroom operations, facilities support, or related customer service roles
• Secret level security clearance or ability to obtain clearance
• Valid driver’s license with clean driving record and reliable personal transportation for travel between sites
• Demonstrated customer service excellence with proven ability to deliver white‑glove, professional service in fast‑paced environments

Preferred Qualifications

• Experience using Corrigo or similar facility management software systems
• Knowledge of reprographic equipment operations and basic troubleshooting capabilities
• Self‑motivated with strong organizational abilities and time‑management skills that allow effective prioritization of multiple simultaneous duties
• High attention to detail with ability to maintain accuracy while working efficiently
• Physical capability to remain on feet throughout the workday with good hand‑eye coordination, and ability to regularly lift/move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds

Location

Location: Columbia, MD

Shift: 1st shift

Location: On‑site –Columbia, MD

Employment Terms

This position does not provide visa sponsorship.

Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position: 48,920.00 – 49,920.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Benefits

Personalized benefits that support personal well‑being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only. If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Company Overview

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.