Mailroom Floater

JLL; New York (NY); On-site; USD 49,000 - 50,000; Full time

Job summary

JLL is seeking a reliable Mailroom Associate (Floater) to support multiple local sites from Columbia, MD. The role serves as the backbone of mail and distribution, ensuring timely processing and white-glove service across locations.

You will manage mail, supplies, and facility needs on the 1st shift, with travel to Arlington, Alexandria, and Chantilly, VA as needed. US work authorization is required; visa sponsorship is not provided.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in mailroom operations or facilities support.
• Secret level security clearance or ability to obtain clearance.
• Valid driver’s license with reliable transportation for travel between sites.
• Demonstrated white-glove, professional customer service in fast-paced environments.

Responsibilities

• Manage all incoming and outgoing mail operations including USPS and courier packages.
• Stock and service facility supplies, copy rooms, and break rooms.
• Conduct regular facility walks and log Corrigo work orders for building issues.
• Log daily tasks and submit weekly reports to the Lead for accountability.
• Travel to support mailroom and reception operations at other local sites as needed.

Skills

Mailroom operations

Facilities support

Customer service

Security clearance

Driver's license

Education

High school diploma

Tools

Corrigo

Reprographic equipment

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Mailroom Floater – JLL

What this job involves:

We’re looking for a reliable and service-oriented Mailroom Associate (Floater) to join our facility operations team in Reston, Virginia. In this role, you’ll serve as the backbone of our mail and distribution services, ensuring seamless communication flow across our client site while providing critical support to multiple office locations. As a floater, you’ll be the go-to professional who keeps mail moving efficiently, office supplies stocked, and facilities running smoothly. Your dedication to white-glove service and ability to adapt quickly across locations will directly support JLL’s commitment to operational excellence and exceptional workplace experiences.

What your day-to-day will look like:

Manage all incoming and outgoing mail operations by receiving USPS and courier packages, sorting and distributing mail same-day, processing outgoing shipments through Fed-Ex, UPS, and USPS, and resolving delivery issues with incorrect or returned mail.

Maintain facility supplies and equipment by stocking copy rooms with paper, toner, and office supplies, servicing copy machines and resolving paper jams, organizing break rooms with coffee supplies, and maintaining daily cleanliness of shared spaces.

Monitor facility conditions by conducting regular facility walks, logging Corrigo work orders for building issues such as damaged carpet or ceiling tiles, responding to assigned tickets within due dates, and communicating with the Facility Manager on complex issues requiring extensions.

Track and report daily operations by logging all tasks and activities on Volume Reports and submitting weekly reports to the Lead to ensure accountability and workflow transparency.

Provide flexible location coverage by traveling to support mailroom and reception operations at other local sites including Arlington, Alexandria, and Chantilly, Virginia as business needs require.

Execute employee move services and special projects as directed by the Facility Manager while adhering to internal procedures and the Mail Services National Playbook.

Required Qualifications:

• High school diploma or equivalent education
• 1-2 years of experience in mailroom operations, facilities support, or related customer service roles
• Secret level security clearance or ability to obtain clearance
• Valid driver’s license with clean driving record and reliable personal transportation for travel between sites
• Demonstrated customer service excellence with proven ability to deliver white-glove, professional service in fast-paced environments

Preferred Qualifications:

• Experience using Corrigo or similar facility management software systems
• Knowledge of reprographic equipment operations and basic troubleshooting capabilities
• Self-motivated with strong organizational abilities and time management skills that allow effective prioritization of multiple simultaneous duties
• High attention to detail with ability to maintain accuracy while working efficiently
• Physical capability to remain on feet throughout the workday with good hand-eye coordination, and ability to regularly lift/move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds

Location: Columbia, MD

Shift: 1st shift

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

48,920.00 – 49,920.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Columbia, MD

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Accepting applications on an ongoing basis until candidate identified.