EFB Support Technician: Device Setup & Audit-Log Review

B3H; Maryland; On-site; USD 50,000 - 70,000; Full time

Job summary

B3H is seeking an Electronic Flight Bag (EFB) Support Specialist in Maryland to support AMC operations with device setup, maintenance, and audit-log reviews.

The successful candidate will have a high school diploma with 2+ years of relevant experience in technical support. Responsibilities include maintaining EFB devices, troubleshooting issues, and reviewing audit logs. B3H is committed to quality and equal opportunity in the workplace.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred in a related field.
• Minimum 2 years of relevant experience in device support.
• Experience with mobile devices and audit-log review.
• Ability to troubleshoot and restore user-device functionality.

Responsibilities

• Perform set-up and maintenance on EFB devices and EUSA devices.
• Facilitate EUSA device set-up under provider guidelines.
• Review audit logs for unauthorized access or changes.

Skills

Device support

User support

Mobile device management

Troubleshooting

Education

High school diploma or equivalent

Associate’s degree in relevant field

Job description

B3H is seeking an Electronic Flight Bag (EFB) Support Specialist in Maryland to support AMC operations with device setup, maintenance, and audit-log reviews.

The successful candidate will have a high school diploma with 2+ years of relevant experience in technical support. Responsibilities include maintaining EFB devices, troubleshooting issues, and reviewing audit logs. B3H is committed to quality and equal opportunity in the workplace.