EFB Support Technician: Device Setup & Audit-Log Review

B3H; Dover (DE); On-site; USD 45,000 - 60,000; Full time

Job summary

B3H is seeking an Electronic Flight Bag (EFB) Support Specialist to support AMC operations in Dover, Delaware. This role includes device setup, maintenance, and audit-log review to ensure operational efficiency.

Qualified candidates should possess a high school diploma and a minimum of 2 years of experience in technical support. The position offers a collaborative work environment with opportunities to work on mobile device management.

Qualifications

• Minimum of 2 years of relevant experience in device support or comparable technical support environment.
• Experience with mobile devices and configuration profiles.
• Ability to troubleshoot and restore user-device functionality.

Responsibilities

• Perform set-up, maintenance, and restoration on EFB devices.
• Facilitate EUSA device set-up according to provided profiles.
• Review audit logs for unauthorized access and configuration changes.

Skills

Device support

Mobile device management

Troubleshooting

User support

Education

High school diploma or equivalent

Associate’s degree in information systems or related field

Job description

B3H is seeking an Electronic Flight Bag (EFB) Support Specialist to support AMC operations in Dover, Delaware. This role includes device setup, maintenance, and audit-log review to ensure operational efficiency.

Qualified candidates should possess a high school diploma and a minimum of 2 years of experience in technical support. The position offers a collaborative work environment with opportunities to work on mobile device management.