Electronic Flight Bag (EFB) Support Specialist

B3H; Maryland; On-site; USD 50,000 - 70,000; Full time

Job summary

B3H is seeking an Electronic Flight Bag (EFB) Support Specialist in Maryland to support AMC operations with device setup, maintenance, and audit-log reviews.

The successful candidate will have a high school diploma with 2+ years of relevant experience in technical support. Responsibilities include maintaining EFB devices, troubleshooting issues, and reviewing audit logs. B3H is committed to quality and equal opportunity in the workplace.

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred in a related field.
• Minimum 2 years of relevant experience in device support.
• Experience with mobile devices and audit-log review.
• Ability to troubleshoot and restore user-device functionality.

Responsibilities

• Perform set-up and maintenance on EFB devices and EUSA devices.
• Facilitate EUSA device set-up under provider guidelines.
• Review audit logs for unauthorized access or changes.

Skills

Device support

User support

Mobile device management

Troubleshooting

Education

High school diploma or equivalent

Associate’s degree in relevant field

Job description

Overview

B3H is seeking an Electronic Flight Bag (EFB) Support Specialist to support AMC operations groups through device setup, maintenance, restoration, EUSA support, and audit-log review activities.

B3H is a leader in building winning DoD and corporate teams. B3H provides the full spectrum of strategic planning, program management, acquisitions management, systems engineering & integration, cost analysis, training, systems requirements analysis, and instructional system design for the DoD. B3H delivers quality performance with complete government visibility and control. Corporate headquarters are in Fort Walton Beach, Florida.

Responsibilities

• Perform set-up, maintenance, and restoration on EFB devices, to include:
  • Device activation
  • Device/application password reset
  • Device/application unlock
  • Initiate lost mode/device retrieval
• Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices, to include:
  • Facilitate EUSA device set-up IAW the MDM provider and configuration profile provided by HQ AMC EFB Program Office.
  • Initiate EUSA device operating system updates as approved by DISA and configuration profile provided by HQ AMC EFB Program Office.
  • Review audit logs for unauthorized access and/or configuration changes.

Qualifications

• High school diploma or equivalent required
• Associate’s degree preferred in information systems, information technology, cybersecurity, electronics, or related field
• Minimum 2 years of relevant experience in device support, user support, mobile device management, EFB support, or comparable technical support environment
• Experience with mobile devices, account/password support, configuration profiles, operating system updates, and audit-log review
• Ability to troubleshoot and restore user-device functionality in a controlled operational environment

Contingent upon contract award.

B3H Corporation is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status