EEO Compliance & Investigations Specialist

Navy Exchange; Virginia Beach (VA); On-site; USD 64,000 - 82,000; Full time

Job summary

Navy Exchange is seeking an Equal Employment Opportunity Specialist to administer EEO complaints, counsel, investigate and adjudicate within the Navy Exchange System. This role handles complex cases, prepares reports, and guides management on resolutions.

The position requires experience in administrative, investigative or technical work, with strong written and oral communication, analytical abilities, and collaboration across departments. Full-time schedule (35 hours) in Virginia Beach.

Qualifications

• Three years of experience in administrative, investigative, technical or other responsible work that demonstrated possession of: skill in written and oral expression; skill in investigating and analyzing problems; skill to read, understand, interpret and explain technical material such as written regulations, laws or court decisions; skill in working effectively with others, regardless of their socioeconomic background.
• Substitution of Education for Experience: 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelors degree for 3 years of general experience.
• Specialized experience: Three years of progressively responsible experience including work of an analytical, interpretative and judgmental nature; knowledge of the principles, practice, laws, regulations, and methods of Federal EEO; knowledge of personnel policies and practices; ability to analyze organizational policies and practices to identify EEO barriers and recommend solutions, along with knowledge of specific employment challenges faced.

Responsibilities

• Administers EEO complaints; provides counseling; prepares and performs investigations and adjudication for the Navy Exchange System.
• Monitors complaints to ensure an effective and efficient completion. Takes action to expedite complaint processing when necessary. Complaints are often complex and controversial and require intensive fact-finding, in-depth analysis, and innovative approaches/methods for developing proposed resolutions.
• Compiles monthly, quarterly, and annual reports of EEO Informal and Formal complaints with NEXCOM Headquarters and Field activities to provide accurate tracking of complaints activity.
• Compiles, reports, and analyzes statistical data to evaluate the effectiveness of the program for Equal Employment Opportunity and measurable representation. Determines trends and identifies problem areas of recruitment. Monitors and compiles statistical data from field activities submitted to headquarters/major claimant.
• Establishes facts, analyzes and evaluates complaints; mediates and negotiates informal adjustments with management officials, complainants, DoD Investigators and attorneys when possible.
• Consults with cognizant line officials to develop resolutions for discrimination complaints and prepares final recommendations of acceptance/dismissal of EEO complaints at Headquarters level.
• Assists in developing, implementing, and administering EEO complaint processing procedures.
• Conducts EEO training for Navy Exchange System associates, as requested. Provides input for EEO programs. Carries out policy of courtesy and service.
• Conduct research and oversee the tracking, management, monitoring, and administration of reasonable accommodation requests, ensuring timely processing and adherence to prescribed procedures and timelines outlined by the EEOC, Department of the Navy (DON), and Department of Defense (DoD) instructions/guidance.
• Facilitate reasonable accommodation trainings for all levels of management and associates.
• Coordinate interpretation services for individuals with disabilities and/or language barriers as needed.
• Update Department of the Navy (DON) NEAT systems and case files to ensure accurate processing of all reasonable accommodation cases.
• Perform statistical analysis of reasonable accommodations for reporting purposes.
• Analyze Reasonable Accommodation requests to provide advice and guidance in recommending effective accommodations to management.
• Works under the general supervision of a designated supervisor who sets overall program objectives and resources. Supervisor is available and collaborates in developing deadlines and approaches to unusual or particularly sensitive programs and/or case problems. Plans and carries out work independently. Incumbent selects the most appropriate techniques and methods to accomplish work and advises supervisor when unexpected problems or controversial issues arise; proposes approach for resolving them.
• Performs other related duties as assigned.

Skills

Written and oral expression

Investigating and analyzing problems

Interpreting technical material

Team collaboration

Education

Bachelor-level substitution policy

Job description

Navy Exchange is seeking an Equal Employment Opportunity Specialist to administer EEO complaints, counsel, investigate and adjudicate within the Navy Exchange System. This role handles complex cases, prepares reports, and guides management on resolutions.

The position requires experience in administrative, investigative or technical work, with strong written and oral communication, analytical abilities, and collaboration across departments. Full-time schedule (35 hours) in Virginia Beach.