Educator Credentialing Assistant (Administrative Officer II)

State of Maryland; Baltimore (MD); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player in education is seeking a dedicated administrative professional to support the Division of Educator Effectiveness. This role involves overseeing licensure processes, providing exceptional customer service, and ensuring compliance with educational regulations. The ideal candidate will thrive in a dynamic environment, managing multiple tasks while delivering accurate information to a diverse audience. This position offers the opportunity to contribute significantly to the educational landscape of Maryland, ensuring that all educators meet the necessary standards for licensure. If you are passionate about education and have strong organizational skills, this is the perfect opportunity for you.

Qualifications

• Graduation from an accredited high school or equivalent is required.
• Two years of administrative experience or equivalent qualifications.

Responsibilities

• Provide oversight for licensure denial, suspension, and revocation activities.
• Handle inquiries regarding educator licensure status and compliance.

Skills

Organizational skills

Project management skills

Customer service

Data management

Knowledge of credentialing practices

Ability to interpret regulations

Education

High school diploma or equivalent

Bachelor's degree

Tools

Educator Application and Credentialing Hub (TEACH)

Job description

Introduction

The Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and career success in the 21st century. With excellent stewardship from our divisions, we oversee State and federal programs that support the needs of a diverse population – students, teachers, principals, and other educators throughout Maryland.

GRADE

14

LOCATION OF POSITION

Nancy S. Grasmick Education Building
200 W. Baltimore Street
Baltimore, MD 21201
Hybrid schedule available

POSITION DUTIES

The main purpose of this position is to perform independent administrative duties required to support the Division of Educator Effectiveness (DEE) pertaining to the suspension and revocation of educator credentials. The individual will be responsible for providing outstanding customer service to a diverse and extensive number of internal and external callers concerning the status of educator licensure suspension and revocation activities. The individual will also be responsible for providing administrative support for implementing the provisions of Md. Code, Educ. §6-113.2, specifically around the tracking, monitoring, and investigating reports of employer non-compliance related to §6-113.2 by assisting public and nonpublic schools and contracting agencies.

1. Independently provides oversight for all licensure denial, suspension and revocation activities
2. Determine appropriate course of action based on suspension and revocation requests
3. Data entry into the Educator Application and Credentialing Hub (TEACH)
4. Monthly checks and downloads from the NASDTEC clearing house and Sex Registry databases
5. Handle Public Information Act requests pertaining to licensure
6. Preparation of all written correspondence for all licensure suspension and revocation decisions
7. Handling of incoming calls and technical assistance
8. Monitoring and responding to employer investigative reports
9. Drafting correspondences regarding investigative reports
10. Providing a diverse and extensive number of internal and external callers with complex information based on a thorough knowledge of the laws and regulations pertaining to educator licensure and suspension or revocation of certificates
11. Assures all legal and procedural timeline requirements are met

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.
2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

SELECTIVE QUALIFICATIONS

Applicants must meet the selective qualification(s) to be considered. Include clear and specific information on your application regarding your qualifications. One year of experience in an education program; or possession of a Bachelor’s degree.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Ability to multi-task with strong organizational or project management skills
2. Knowledge of the practices associated with credentialing and licensure
3. Ability to understand, interpret, apply, and explain the relevant statutes, regulations, and policies associated with educator certification disciplinary action
4. Knowledge of the processes associated with hearings at the Office of Administrative Hearings
5. Experience drafting correspondence for constituent inquiries
6. Data management experience

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SPECIAL REQUIREMENTS

Applicants must consent to a State Police Investigation (fingerprinting) as a routine procedure for all employees with this Agency.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be placed on the eligible (employment) list for at least one year.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

It is preferred that applicants complete the MD State Government online application for employment. The application must clearly demonstrate that the applicant meets the minimum qualifications for the position. If you are unable to apply online, paper applications can be obtained from the link below and mailed to MSDE Office of Human Resources, 200 W. Baltimore Street, Baltimore, MD 21201. If there is a supplemental questionnaire, this must be completed and sent in with your paper application, if you are unable to apply online. All application materials must be received in our office by the closing date. Postmarks will not be accepted. Applications must be complete to be considered including all related job duties, even if those are also listed on an attached resume. Additional required materials may be uploaded with the online application or mailed to the address listed. Inquiries can be made to 410-767-0012, TDD 410-333-3045. Appropriate accommodations can be made for individuals with disabilities. If you have difficulty with your user account or have general questions about this online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division at 410-767-4850. TTY Users: Call via Maryland Relay. Proof of eligibility to work is required in compliance with the Immigration Reform and Control Act. Any misrepresentation of academic or experience requirements for this position may result in non-selection or termination of employment. As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.