Sales Support Coordinator (Admin Officer II)

State of Maryland; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

The Maryland Lottery and Gaming Control Agency is seeking a Sales Operations support role focused on the Lottery Self-Service program. This position involves vendor interactions, sales reporting, and consulting to maximize sales. Candidates should have a high school diploma and relevant experience, with a preference for those with a background in consumer products or sales.

Qualifications

• Two years of administrative or professional experience required.
• Lottery industry experience preferred.
• Strong communication skills and ability to multitask in a fast-paced environment.

Responsibilities

• Support Sales Operations focusing on Lottery Self-Service program.
• Vendor interaction and terminal distribution planning.
• Sales reporting and promotional planning.

Skills

Communication

Multitasking

Education

High school diploma or equivalency

Tools

Google Workspace

Microsoft Office

Job description

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important programs including education, public health, safety, human resources, and the environment. The agency oversees the state’s casino gaming program, providing guidance on financial, security, regulatory, and licensing procedures. It also regulates Sports Wagering, Daily Fantasy Sports, Electronic Bingo, and Instant Ticket Lottery Machines at Veteran’s posts. Gaming in Maryland is a dynamic, 24/7 industry.

Position Details

Grade: 14

Location: Maryland Lottery and Gaming Control Agency, 1800 Washington Boulevard, Baltimore, MD 21230

Main Purpose of Job

This role supports Sales Operations, focusing on the Lottery Self-Service program in retail locations. Responsibilities include vendor interaction, terminal distribution and planning, sales reporting, unit relocation suggestions, promotional planning, retail placement consulting, and report review to maximize sales and ensure network integrity.

Minimum Qualifications

• High school diploma or equivalency
• Two years of administrative or professional experience
• Substitutions allowed: 30 college credits for one year of experience, bachelor’s degree for experience, or military service with relevant staff work

Preferred Qualifications

• 2-5 years in consumer products or sales environment
• Lottery industry experience
• Strong communication skills
• Proficiency with PC software such as Google Workspace and Microsoft Office
• Ability to multitask in a fast-paced environment

Licenses and Certifications

Must possess a valid Maryland driver’s license if operating a motor vehicle as part of duties.

Selection and Examination Processes

Applicants must provide sufficient information to demonstrate qualifications. Candidates will be ranked and placed on a list valid for at least one year. The assessment may include evaluation of education, training, and experience.

Benefits and Additional Instructions

The State of Maryland offers various benefits. Ensure complete application submission by the deadline; resumes alone are not accepted. The online application is recommended. For questions, contact Maryland Lottery and Gaming Control Agency, 1800 Washington Blvd., Baltimore, MD 21230, or email [e-mail]. Maryland is an equal opportunity employer, encouraging veterans, people with disabilities, and bilingual candidates to apply.