Special Education Case Manager (Spanish)

Tutor Me LA LLC; Los Angeles (CA); Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Fully Remote

PTO

Job summary

A leading educational organization is seeking an Educational Case Manager to provide support and manage relationships with students and families in a fully remote environment. Responsibilities include conducting student intakes, tracking progress, and ensuring the quality of academic services. Candidates should have strong time management skills, a Bachelor's degree, and proficiency in Microsoft Office and Google applications. Experience in virtual operations is preferred. This role offers flexibility and the opportunity to make a positive impact.

Qualifications

• Ability to organize and manage multiple responsibilities successfully.
• Proficient in using all communication media including in person, phone, and video.
• Ability to manage remote teachers.

Responsibilities

• Conduct intakes with families/students and coordinate instructors.
• Track student progress and provide quality customer service.
• Manage class schedules to effectively staff sessions.

Skills

Time management

Planning

Effective communication

Interpersonal skills

Learning agility

Education

Bachelor's Degree

Tools

Microsoft Office

Google applications

Job description

Overview

This range is provided by Tutor Me LA LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

This job is fully remote. Clear and excellent English communication skills, technology skills, and organization skills, required.

Base pay range

$60,000.00/yr - $80,000.00/yr

Responsibilities

• The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, coordinating instructors, tracking student progress, and providing quality customer service


• Actively support Tutor Me Education Regional Operations


• Provide outstanding academic services to students and their families


• Operate seamlessly in a virtual operating environment


• Maintain Tutor Me Education operating standards including people, financial, and academic standards


• Ensure delivery of programs and initiatives for our students and school district partners


• Meet operational excellence standards


• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers


• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets


• Manage virtual tutoring sessions


• Monitor all students' academic progress


• Help ensure flawless execution of programs and initiatives


• Manage your own time in compliance with company and regulatory requirements


• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments


• Other responsibilities - as required by the business


• Relish building relationships with students and their families


• Dedicated to meeting the expectations and requirements of internal and external customers


• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Qualifications

• Time management, planning, and prioritization


• Ability to organize and manage multiple responsibilities successfully


• Exhibits professional and approachable demeanor


• Ability to prioritize and focus on key objectives, which may change from month to month


• Effective communications both in virtual environments


• Proficient in using all communication media including in person, phone, and video


• Ability to build engagement and trust in virtual relationships, whether with customers or with team members


• Works Well With Others


• Learning agility - able to adapt to changes in work environment by changing behaviors as required


• Able to acquire new skills as required


• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)


• Ability to manage remote teachers


• Ability to work independently


• High tolerance for ambiguity


• Bachelor's Degree required


• 2-3 years progressive career growth


• Experience working in a virtual operations and team environment


• Bilingual in English and Spanish beneficial


• Proficient in Microsoft Office and Google applications

Benefits

• Fully Remote


• PTO


• Etc.