Educational Aide, Student Engagement Center

Santa Fe College; Gainesville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Santa Fe College is seeking an Educational Aide to welcome students at the Student Engagement Center, answer inquiries, and connect them with campus resources. The role requires maintaining confidentiality, adhering to FERPA and college policies, and providing service excellence to students and staff.

Eligibility includes current enrollment with at least six credit hours and a minimum 2.5 GPA. Hours are generally 8:00 AM – 6:00 PM, Monday–Friday, with potential evenings or weekends as needed.

Qualifications

• Enrollment as Santa Fe College student with six or more credit hours.
• Background check will be conducted; maintain minimum 2.5 GPA.

Responsibilities

• Greet, respond to, and direct students in the Engagement Center; provide a welcoming atmosphere.
• Answer and route phone calls regarding activities and operations; provide information.
• Connect students with campus opportunities and resources.
• Support Center activities, monitor equipment, and enforce rules and policies.
• Maintain privacy and confidentiality of records per FERPA and regulations.
• Provide courteous, professional service and engage with students and staff.
• Perform other duties as assigned.

Skills

Multicultural environment

Adaptability to change

Communication

Customer service

Ethics

Organization

Time management

MS Office

Detail oriented

Multi-tasking

Education

Enrollment as Santa Fe College student

Tools

Microsoft Office

Job description

Job Description Summary

Application Deadline: This advertisement is open continuously and applications are reviewed on an as-needed basis. For questions regarding the status of an application, please contact the hiring manager, David Durkee, at [e-mail].

The Student Engagement Center promotes involvement and development of individual students and student-run organizations. Hours for educational aides will be selected primarily from the hours of 8:00 AM - 6:00 PM, Monday - Friday with occasional evening or weekend hours potentially made available as needed.

Job Description

Responsibilities and Duties Include:

• Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing students in the Engagement Center.


• Accepts, screens, and routes telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information.


• Connects students with opportunities and resources on campus.


• Supports Center activities and programs; Monitor activities and equipment and assist with enforcement of rules and policies.


• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.


• Strictly honors the privacy, security, and confidentiality of records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.


• Provides service excellence through courteous, informed, accessible, and professional engagement.


• Performs other duties as assigned.

Qualifications

• Must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours.


• A criminal background check will be conducted. Must maintain a 2.5 GPA.

General Knowledge, Skills and Abilities

• Ability to work successfully in a multi-cultural environment.


• Adaptability to Change - able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.


• Communication - able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.


• Customer Service - ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.


• Ethics - able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.


• Organization & Time Management - able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.


• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.


• Detail Oriented - Proven accuracy and attention to detail.


• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: [e-mail]

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions.

Preference will be given to eligible veterans and spouses of ve