Work Study, Student Engagement Center

Santa Fe College; Florida; On-site; USD 17,000 - 25,000; Part time

Job summary

Santa Fe College’s Student Engagement Center seeks an Educational Aide to greet students, answer calls, and connect learners with on-campus resources. This on-site role requires a current SF College student in good standing and the ability to handle multiple tasks in a supportive, professional environment.

Hours are mostly 8:00 AM–6:00 PM, Monday–Friday, with occasional evenings or weekends. A background check and a minimum 2.5 GPA are required as part of the selection process.

Qualifications

• Must be a currently enrolled Santa Fe College student in good academic standing taking six or more credit hours.
• Ability to work in a multicultural environment and communicate professionally.

Responsibilities

• Greet, respond to, and direct students in the Engagement Center.
• Answer and route calls regarding activities and office operations; provide information.
• Connect students with on-campus opportunities and resources.
• Support Center activities; monitor activities and equipment; enforce rules and policies.
• Provide courteous, informed, and accessible service; perform other duties as assigned.

Skills

Customer Service

Communication

Multi-task

Adaptability

Organization

Education

Currently enrolled Santa Fe College student (six+ credit hours)

Tools

Microsoft Office

Job description

Job Description Summary

The Student Engagement Center promotes involvement and development of individual students and student-run organizations. Hours for educational aides will be selected primarily from the hours of 8:00 AM – 6:00 PM, Monday – Friday with occasional evening or weekend hours potentially made available as needed.

Job Description Responsibilities and Duties

• Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing students in the Engagement Center.
• Accepts, screens, and routes telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information.
• Connects students with opportunities and resources on campus.
• Supports Center activities and programs; Monitor activities and equipment and assist with enforcement of rules and policies.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

QUALIFICATIONS

The Educational Aide must be a currently enrolled Santa Fe College student, in good academic standing, taking six (6) or more credit hours.

Additional Requirements

• A criminal background check will be conducted.
• Must maintain a 2.5 GPA.

General Knowledge, Skills and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.
• Communication able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Customer Service ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.
• Ethics able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Detail Oriented - Proven accuracy and attention to detail.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public.

sfcollege.edu/eaeo

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: [e-mail]

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.

Santa Fe College (SF) has been recognized as one of the top-rated community colleges in the United States.

Santa Fe College is a comprehensive public college that offers a range of bachelor’s degrees, Associate in Arts, Associate in Science and Associate in Applied Science degree options, as well as Certificate and Non-Degree programs.

Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity.

A high quality of life, temperate climate, proximity to the University of Florida, diverse cultural events, and plentiful recreational opportunities make SF and Gainesville an ideal community to work and live.