Education Training Supervisor

Charles Penzone, Inc.; Dublin (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Charles Penzone, Inc. is seeking a highly organized training and education leader to inspire and coach Artists in Training, Apprentices, and Creative Educators within our New Artist Concept.

You will partner with Creative Educators to manage schedules, promotions, and day-to-day operations while ensuring outstanding guest experiences. The role emphasizes growth, content development, and excellence in service.

Qualifications

• Detail-oriented and highly organized with strong operational focus.
• Experience in salon/spa industry preferred with leadership exposure.
• Cosmetology license or related field preferred and may be required.

Responsibilities

• Lead training initiatives and drive service excellence across teams.
• Oversee day-to-day salon and spa operations in collaboration with educators.
• Schedule artists, apprentices, and educators, and manage timeclock/payroll tasks.
• Support license tracking and renewal processes for staff.
• Provide guest service focus and maintain high standards on floor.
• Develop content and support LMS and training initiatives.

Skills

Attention to detail

Organizational skills

Leadership

Communication

Customer service

Multi-tasking

Time management

Microsoft Office

Team coaching

Education

Cosmetology license

Leadership experience

Tools

Microsoft Office

Job description

This is a full-time salaried position with a schedule of Monday, Wednesday, Thursday, Friday, and Saturday, plus occasional alternate days based on training and business needs. We are seeking a highly organized, energetic professional who blends a passion for education and team development with strong operational expertise in the salon and spa industry. The ideal candidate thrives in a fast-paced, fashion-forward environment and is excited to inspire, coach, and elevate both team members and the guest experience. This role encompasses a wide range of responsibilities, from leading training initiatives and driving service excellence to supporting daily salon and spa operations. Success in this position requires a commitment to creating exceptional experiences and ensuring every guest receives the elevated level of care and attention that defines the PENZONE brand.

Responsibilities

• Manages the Artists in Training at the New Artist Concept as well as Apprentices.
• Manages the day-to-day operations of the New Artist Concept in collaboration with Creative Educators.
• Leads progress checks with new artists and determines promotion eligibility.
• Leads administrative tasks for new artisttraining.
• Assumes creative educator responsibilities as needed
• Schedules new artists.
• Creates and maintains schedules for creative educators.
• Processes call offs and requests for time off for new artists and apprentices.
• Ensures proper weekly administration of timeclock and payroll audit.
• Oversees the administration of Salon and Barber license tracking + license renewals.
• Nurtures new artists, apprentices + interns by helping coach, support growth + help manageartist/apprentice issues.
• Provides content development and support for technical + non-technical training.
• Contributes development and support to the LMS platform.
• Supports the Apprentice and Intern Mentors by being the primary point of contact for questions and escalated issues.
• Supports creative educator team and education leadership team.
• Provides extraordinary guest service and spends time circulating on the floor to support our guests.
• Supports protocol development and evolution
• Supports and resolves guest concerns
• Maintains cleanliness and Ohio State Board of Cosmetology standards within BASE ONE
• Other tasks and responsibilities not listed which may be deemed essential or necessary to this role.

Job Qualifications

• Exceptional attention to detail and organizational skills.
• Prefer minimum of 1-year successful industry service experience.
• Prefer 1-3 years leadership experience.
• Cosmetology or related field license and experience strongly preferred.
• Ability to multi-task and prioritize daily responsibilities and effectively meet/exceed department deadlines.
• Excellent written + verbal communication skills.
• Ability + desire to work in a fast-paced environment.
• Track record of high achievement and a sense of self-motivation.
• Strong interpersonal skills that allow for confident interactions with all demographics of potential guests.
• Ability to work with minimal supervision.
• Working knowledge of Microsoft Office programs.
• Demonstrated ability to adapt quickly to changing priorities.
• Must have favorable references and pass a background check.