Education Technology Support Specialist II

TrulyHired; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

TrulyHired in Charlotte, NC is seeking a Technology Support Specialist II to provide level II assistance for administrative and instructional technology devices, operating systems, software, classroom presentation systems, and network equipment. The role covers both school-based and district-level work and requires troubleshooting that exceeds the school-based contact or helpdesk.

You will support end users on-site or remotely, coordinate with technology coordinators and staff, and help

Qualifications

• Experience in K-12 educational computing environments.
• Ability to troubleshoot devices, software, and networks in a educational setting.
• Familiar with end-user device management and collaboration tools.
• Strong communication and customer service skills are essential.

Responsibilities

• Respond to tickets and lead projects involving devices, software, and networks.
• Provide on-site or remote end-user support.
• Coordinate with schools and staff on CMS projects and best practices.
• Support major outages and escalate to level III when needed.
• Maintain accurate technology inventory and records.
• Participate in staff meetings to coordinate department work.
• Provide basic training for end users on CMS devices.
• Perform related work as assigned.

Skills

K-12 IT environments

End-user devices mgmt

LAN, DNS, DHCP, VPN

VOIP & networks

Project management

Communication skills

Customer service

Training & instruction

Tools

MS Office

Google Workspace

Job description

TrulyHired in Charlotte, NC is seeking a Technology Support Specialist II to provide level II assistance for administrative and instructional technology devices, operating systems, software, classroom presentation systems, and network equipment. The role covers both school-based and district-level work and requires troubleshooting that exceeds the school-based contact or helpdesk.

You will support end users on-site or remotely, coordinate with technology coordinators and staff, and help