School Technology Support & Learning Tools Associate

Charlotte-Mecklenburg Schools; Charlotte (NC); On-site; USD 22,000 - 36,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking a technology associate to support technology-assisted instruction. Under supervision, you will assist students, teachers, staff, and parents with devices, networks, and AV equipment in a school setting.

You will help distribute and manage student devices, follow up on helpdesk tickets, and ensure resources align with the district’s technology plan. A non-certified, 11-month, full-time schedule is typical for this role.

Qualifications

• Associate degree in education, technology, or related field required.
• Equivalent combination of experience and education.
• Ability to assist staff and students with technology in a school setting.

Responsibilities

• Adhere to all state, federal, and local laws, policies, and procedures.
• Assist staff with submitting helpdesk tickets and follow up as needed.
• Provide basic technical support to school computers, tablets, network, AV equipment, and printers/copiers.
• Issue, distribute, manage, verify, and collect student devices each school year.
• Collaborate with teachers and technology staff in resource selection compatible with infrastructure.
• Assist with the implementation of computer assisted instructional programs.

Skills

Public school tech

Helpdesk support

Device management

Student devices

Technology programs

Education

Associate degree in education/technology

Job description

Charlotte-Mecklenburg Schools is seeking a technology associate to support technology-assisted instruction. Under supervision, you will assist students, teachers, staff, and parents with devices, networks, and AV equipment in a school setting.

You will help distribute and manage student devices, follow up on helpdesk tickets, and ensure resources align with the district’s technology plan. A non-certified, 11-month, full-time schedule is typical for this role.