Education Technology Support Specialist

Charlotte-Mecklenburg Schools; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking a Technology Associate to support technology-assisted instruction across schools. Under general supervision, you assist students, teachers, staff and parents with computer, tablet, network, AV equipment, student devices, and printers/copiers, performing routine operational tasks aligned with Board policies.

This 11-month, full-time position requires an associate degree in education or technology and the ability to travel to district sites.

Qualifications

• Associate degree in education, technology, or related field.
• Equivalent combination of experience and education.
• Ability to travel to school district buildings.

Responsibilities

• Assist staff with submitting helpdesk tickets and follow up.
• Provide basic technical support to school computers, tablets, network, AV equipment, student and staff devices, and printers.
• Manage and distribute student devices each school year.
• Support teachers with instructional materials and technology integration.
• Enforce school policies on copyright and ethical use of resources.
• Inspect equipment and coordinate repairs.
• Collaborate with library media coordinator to improve instructional tech use.

Skills

Tech support

Staff support

Communication skills

Problem-solving

Education

Associate degree in education or technology

Equivalent combination of experience and education

Job description

Charlotte-Mecklenburg Schools is seeking a Technology Associate to support technology-assisted instruction across schools. Under general supervision, you assist students, teachers, staff and parents with computer, tablet, network, AV equipment, student devices, and printers/copiers, performing routine operational tasks aligned with Board policies.

This 11-month, full-time position requires an associate degree in education or technology and the ability to travel to district sites.