Associate, Technology

Charlotte-Mecklenburg Schools; Charlotte (NC); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Charlotte-Mecklenburg Schools is seeking a Technology Associate to support technology-assisted instruction across schools. Under general supervision, you assist students, teachers, staff and parents with computer, tablet, network, AV equipment, student devices, and printers/copiers, performing routine operational tasks aligned with Board policies.

This 11-month, full-time position requires an associate degree in education or technology and the ability to travel to district sites.

Qualifications

• Associate degree in education, technology, or related field.
• Equivalent combination of experience and education.
• Ability to travel to school district buildings.

Responsabilités

• Assist staff with submitting helpdesk tickets and follow up.
• Provide basic technical support to school computers, tablets, network, AV equipment, student and staff devices, and printers.
• Manage and distribute student devices each school year.
• Support teachers with instructional materials and technology integration.
• Enforce school policies on copyright and ethical use of resources.
• Inspect equipment and coordinate repairs.
• Collaborate with library media coordinator to improve instructional tech use.

Connaissances

Tech support

Staff support

Communication skills

Problem-solving

Formation

Associate degree in education or technology

Equivalent combination of experience and education

Description du poste

Non Instructional/Support Services - Position - Other

Job Number 4600325978

Start Date

Open Date 10/30/2026

Closing Date 12/30/2026

General Definition of Work

The technology associate, under general supervision, performs intermediate level work with limited discretion-making ability related to the implementation and operation of technology assisted instruction. Employee assists students, teachers, staff, and parents in the operation of technology. Employee performs complex work to carry out Board of Education policies and procedures related to technology under the direction of the principal.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NC 09 Hourly Non-Certified/Full-time, 11 months

Place of Work

The normal place of work is on the premises used by Charlotte-Mecklenburg Schools. Charlotte- Mecklenburg Schools reserves the right to require you to work at such other place(s) as it may reasonably require from time to time.

Essential Functions

• Adhere to all state, federal, and local laws, policies, and procedures
• Assist staff with submitting helpdesk tickets and follows up as needed
• Provide basic technical support to existing school computers, tablets, network, AV equipment, student and staff devices, and printers/copiers
• Issue, distribute, manage, verify, and collect student devices each school year
• Work with teachers and technology staff in the selection of resources that are compatible with the school technology infrastructure
• Assist with the implementation of computer assisted instructional programs
• Monitor and assist students and teachers in the use of the computer
• Assist teachers with the presentation of learning materials and instructional activities
• Adhere to and communicate copyright as well as other laws and guidelines pertaining to the distribution and ethical use of all resources
• Inspect computer equipment regularly; perform minor repairs on equipment if needed; arrange for major repairs on equipment
• Facilitate school participation in technology programs and activities
• Collaborate with the school library media coordinator to provide leadership in the school's use of instructional technology resources to enhance learning
• Serve as point of contact for communications between Technology Services and school
• Enforce the Internet Acceptable Use Policy, Photo and Video Release Form, and Student Technology Agreement for staff and students
• Share, distribute, and collect the CMS Student Technology Agreement each school year
• Oversee assessment and collection of technology fees to applicable students and include technology fee waiver process as needed/requested
• Review, update, and maintain accurate device inventory
• Manage damaged technology transfer to and from repair depot
• Prepare aging, unsupported, and damaged school or classroom technology for surplus pickup
• Attend professional development, professional learning communities, and other meetings
• Perform related duties as assigned

Knowledge, Skills, Abilities

• Knowledge and understanding of the principles, practices, and procedures of public-school system policies and technology programs
• Knowledge of federal, state, and local regulatory requirements applicable to school system technology
• Knowledge of effective teaching, assessment, and best practices for inspired learning
• Ability to organize, prioritize, and carry out duties efficiently and within established timeframes
• Ability to maintain professional and emotional control under stress
• Ability to reflect appropriate response to situations, while maintaining a professional and personal demeanor
• Ability to learn and use specialized tools, equipment or software related to business needs
• Ability to communicate effectively
• Ability to reason, make judgments, and maintain effective working relationships
• Ability to employ positive communication skills in all settings/mediums
• Ability to problem-solve utilizing sound judgment
• Ability to maintain confidentiality regarding school system business
• Ability to analyze and interpret data to make data-driven decisions
• Ability to take initiative, work independently, and exercise sound judgement
• Ability to troubleshoot technology-related problems

Education and Experience

• Associate degree in education, technology, or related field required
• Equivalent combination of experience and education

Special Requirements

• Possess and maintain a valid driver's license or ability to provide own transportation.
• Travel to school district buildings and professional meetings

# of Jobs 1.00

Term 11 Month

Additional Job Information

Physical Requirements/Working Conditions

• Work requires the occasional exertion of up to twenty pounds of force.
• Work regularly requires the exchange of accurate and detailed information through oral and written communication.
• Constantly operates a computer and other office business equipment.
• Ability to remain in stationary position for required meetings/work.
• Ability to move to other work locations.
• Visual acuity requires preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
• Hearing is required to perceive information at normal spoken word levels, and to receive detailed information through oral communications.
• Work requires preparing and analyzing written or computer data, operating standard office equipment, and use of advanced technology.
• Work occasionally requires exposure to outdoor weather conditions.
• Work is generally in a moderately noisy location (e.g., business office, light traffic)
• Requires the ability to deal with people beyond giving and receiving instructions.
• Must be adaptable to performing under mild to high levels of stress.

In compliance with Federal Law, Charlotte - Mecklenburg Schools administers all education programs, employment activities and admissions without discrimination against any person on the basis of gender, race, color, religion, national origin, age or disability.