Education Technology Operations Lead

Washington State Charter Schools ASSN; Seattle (WA); On-site; USD 61,000 - 87,000; Full time

Benefits offered by this job

PTO including holidays

Health, dental, vision

Long-term disability

State retirement system contributions

Employee Assistance Program

Professional development opportunities

Flexible work from home

Job summary

Impact Public Schools in Washington state seeks a full-time technology support specialist to assist school sites, manage tickets, and ensure reliable technology for staff and students.

You will coordinate with site staff, train users, manage budgets, work with vendors, and help implement blended learning and instructional technology.

The role offers generous PTO, comprehensive benefits, retirement contributions, and flexible work-from-home options.

Qualifications

• Must have a Bachelor’s degree or actively working towards completing a bachelor’s degree (within 2-years of employment required)
• Experience with student information systems and hardware devices is preferred
• Strong data handling using spreadsheets and reporting tools

Responsibilities

• Coordinates with school site staff to provide technical support on all technology-related issues, including troubleshooting computer software and hardware problems, replacements/upgrades, and classroom technology
• Manages our internal ticketing system including escalation of tickets to appropriate parties
• Sets high standards for excellent customer service and holds external vendors accountable to meeting them
• Ensures all issues are expediently addressed, resolved, and communicated with technician notes
• Actively raises issues and recommends improvements to technology support services
• Provides technology orientation and training to staff
• Liaise with Directors of School Operations and Home Office Operations team regarding all technology needs at the school and network levels
• Co-develop and manage technology annual budget, using monthly budget-to-actual-to-projection reports.

Skills

Customer Service

Communication

Organizational Skills

Education

Bachelor's degree in progress

Tools

Skyward

CEDARS

Clever

Schoolmint

Excel

Sheets

Job description

Impact Public Schools in Washington state seeks a full-time technology support specialist to assist school sites, manage tickets, and ensure reliable technology for staff and students.

You will coordinate with site staff, train users, manage budgets, work with vendors, and help implement blended learning and instructional technology.

The role offers generous PTO, comprehensive benefits, retirement contributions, and flexible work-from-home options.