Educational Technology Specialist – Onsite IT & Training

North Shore School District 112; Highland Park (IL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health insurance

IMRF Pension Service Credit

Paid sick leave

12-month position

Job summary

North Shore School District 112 is seeking a Technology Specialist to provide on-site IT support across district campuses, ensuring reliable technology for staff and students. The role involves resolving issues, maintaining devices, and working with vendors to support a world-class education.

You will manage help desk tickets, train district staff, and stay current with technology trends. Travel between buildings is required; a strong focus on customer service is essential.

Qualifications

• Demonstrated commitment to providing exceptional customer support.
• Knowledge of Apple hardware, software, and networking issues.
• Knowledge of Google Workspace.
• Excellent interpersonal, organizational, and communication skills.
• Ability to work independently and demonstrate effective management skills.
• Ability to work collaboratively as a member of a team to contribute to effective use of technology across the district.
• Highly organized and capable of efficiently tracking multiple priorities.
• Willingness to work in a variety of locations/buildings and travel throughout the day.
• Proficiency in typing and word processing.
• Additional technological knowledge is preferred.
• College degree and/or relevant IT certifications preferred.

Responsibilities

• Direct On-Site Support: Provide critical IT (Information Technology) support services across school campuses, focusing on the immediate resolution of technology issues that affect students and staff directly.
• Proactive Problem Solving: Anticipate and resolve technology issues to minimize disruptions and maintain continuous improvement in technology integration.
• Help Desk Management: Actively maintain Help Desk tickets, prioritize tasks, and communicate resolutions in a timely manner to end users to ensure a quality technical environment.
• Comprehensive Tech Maintenance: Oversee the deployment, maintenance, and routine troubleshooting of all district technology, including desktops, laptops, iPad devices, displays, printers, audio/visual equipment, and all other devices found in a typical school environment.
• Inventory Coordination: Help coordinate and manage the District's technology inventory.
• Vendor Collaboration: Work collaboratively with outside vendors on various systems and projects to ensure the functionality of systems.
• Event Technology Setup: Set up and break down technology for school and district meetings, training, and events.
• Comprehensive Training and Development: Provide training to district employees on new hardware and software updates, and create and maintain relevant training materials.
• Continual Learning Commitment: Stay up to date on the latest technology trends, including attending training for district hardware and software platforms.
• Peer Support and Training: Assist and train other members of the Technology Services as needed.
• Adaptive Role Fulfillment: Perform other duties as assigned.

Skills

Customer support

Tech proficiency

Apple tech

Google Workspace

Interpersonal skills

Independent work

Team collaboration

Organization

Travel availability

Typing

Additional tech knowledge

Education prerequisites

Education

College degree and/or relevant IT certifications

Tools

Google Workspace

Apple hardware/software

Job description

North Shore School District 112 is seeking a Technology Specialist to provide on-site IT support across district campuses, ensuring reliable technology for staff and students. The role involves resolving issues, maintaining devices, and working with vendors to support a world-class education.

You will manage help desk tickets, train district staff, and stay current with technology trends. Travel between buildings is required; a strong focus on customer service is essential.