Education Tech Support Specialist

Memspa; Fraser (MI); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Fraser Public Schools in Fraser, Michigan, seeks a Technology Support Assistant for Richards Middle School to provide frontline technology support for staff and students. The role requires a high school diploma, with preferred associate degree and IT certifications, plus experience with Office 2016+/Office365 and macOS/iOS devices.

The position is ten-month, full-time, with a $23.09/hour non-union wage. You will manage the help desk, maintain inventories, install and repair tech, and train users

Qualifications

• High School Diploma required
• Associates degree desired; relevant work experience considered in lieu of degree
• A+ certification, Apple Technician certification, or equivalent experience recommended
• Familiarity with Microsoft Office 2016 or newer, Office365, macOS through Sonoma and iOS devices/app
• Experience providing 1st level support in an educational setting
• Experience with installation, upgrade, repair, and maintenance of computer software, hardware, and peripherals
• Commitment to high level of customer service
• Ability to train and support staff and students in use of educational technologies
• Ability to adapt and learn new technologies needed to support staff and students
• Excellent interpersonal and communication skills
• Self-directed with ability to work with interruptions
• Willingness to renew and add certifications/skills
• Integrity and handling of confidential information
• Ability to lift a minimum of 50 lbs
• Other duties as assigned by administration

Responsibilities

• Assist staff and students in the use of all district technology
• Manage building help desk requests and provide assistance on all district technologies
• Identify, research and resolve technology-related problems and troubleshoot building problems
• Maintain an inventory listing of all technology in the building
• Install technology and perform maintenance as directed by the district technology department
• Assist staff with quoting and ordering of technology related supplies
• Keep up to date on current technology tools in K12 education and provide training and documentation
• All other duties assigned by Director of Educational Technology and Information Systems and/or building principal

Skills

A+ certification

Apple Technician certification

Office 2016+

Office365

macOS/iOS familiarity

1st level support

Troubleshooting

Customer service

Staff training

Interpersonal skills

Teamwork

Lift 50 lbs

Education

High School Diploma

Associates degree desired

Tools

Microsoft Office 2016+

Office365

macOS devices

iOS devices

Job description

Fraser Public Schools in Fraser, Michigan, seeks a Technology Support Assistant for Richards Middle School to provide frontline technology support for staff and students. The role requires a high school diploma, with preferred associate degree and IT certifications, plus experience with Office 2016+/Office365 and macOS/iOS devices.

The position is ten-month, full-time, with a $23.09/hour non-union wage. You will manage the help desk, maintain inventories, install and repair tech, and train users