Technology Support Assistant

Memspa; Fraser (MI); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Fraser Public Schools in Fraser, Michigan, seeks a Technology Support Assistant for Richards Middle School to provide frontline technology support for staff and students. The role requires a high school diploma, with preferred associate degree and IT certifications, plus experience with Office 2016+/Office365 and macOS/iOS devices.

The position is ten-month, full-time, with a $23.09/hour non-union wage. You will manage the help desk, maintain inventories, install and repair tech, and train users

Qualifications

• High School Diploma required
• Associates degree desired; relevant work experience considered in lieu of degree
• A+ certification, Apple Technician certification, or equivalent experience recommended
• Familiarity with Microsoft Office 2016 or newer, Office365, macOS through Sonoma and iOS devices/app
• Experience providing 1st level support in an educational setting
• Experience with installation, upgrade, repair, and maintenance of computer software, hardware, and peripherals
• Commitment to high level of customer service
• Ability to train and support staff and students in use of educational technologies
• Ability to adapt and learn new technologies needed to support staff and students
• Excellent interpersonal and communication skills
• Self-directed with ability to work with interruptions
• Willingness to renew and add certifications/skills
• Integrity and handling of confidential information
• Ability to lift a minimum of 50 lbs
• Other duties as assigned by administration

Responsibilities

• Assist staff and students in the use of all district technology
• Manage building help desk requests and provide assistance on all district technologies
• Identify, research and resolve technology-related problems and troubleshoot building problems
• Maintain an inventory listing of all technology in the building
• Install technology and perform maintenance as directed by the district technology department
• Assist staff with quoting and ordering of technology related supplies
• Keep up to date on current technology tools in K12 education and provide training and documentation
• All other duties assigned by Director of Educational Technology and Information Systems and/or building principal

Skills

A+ certification

Apple Technician certification

Office 2016+

Office365

macOS/iOS familiarity

1st level support

Troubleshooting

Customer service

Staff training

Interpersonal skills

Teamwork

Lift 50 lbs

Education

High School Diploma

Associates degree desired

Tools

Microsoft Office 2016+

Office365

macOS devices

iOS devices

Job description

Deadline: September 22, 2026
District/Organization: Fraser Public Schools
Position/Type: Other, full time
Salary: $23.09/Hour – Non Union

FRASER PUBLIC SCHOOLS
FRASER, MICHIGAN

TITLE: Technology Support Assistant – Richards Middle School

QUALIFICATIONS:

• High School Diploma required
• Associates degree desired, relevant work experience will be considered in lieu of
  degree
• A+ certification, Apple Technician certification, or equivalent experience
  recommended
• Familiarity with Microsoft Office 2016 or newer, Office365, macOS through
  macOS to Sonoma and iOS devices/app
• Experience providing 1st level support as it relates to building technology
  (preferably in an educational setting)
• Experience with installation, upgrade, repair, and maintenance of computer
  software, hardware, and peripherals
• Commitment to maintaining a high level of customer service
• Ability to work effectively with staff and students at their skill levels
• Effective communication, problem solving, multi-tasking, and organizational skills
• Capacity to thrive in a team-oriented environment
• Ability to train and support staff and students in the use of educational
  technologies
• Ability to adapt and learn new technologies needed to support staff and students
• Excellent interpersonal skills
• Self-directed, self-motivated and ability to work with interruptions
• Have a willingness to continue to renew and add certifications and skills
• Have a high level of personal integrity and sensitivity to confidential information
• Ability to lift a minimum of 50 lbs. and service ceiling mounted devices
• Such alternatives to the above qualifications as the Board of Education may find
  appropriate and acceptable

REPORTS TO: Director of Technology

SUPERVISES: None

JOB GOAL: The primary responsibility shall be to provide technology support to the
staff and students needed to meet their educational goals and ensure minimal
interruption to the learning environment and operations of the building.

ASSIGNED RESPONSIBILITIES:
1. Assist staff and students in the use of all district technology
2. Manage building help desk requests and provide assistance on all district
technologies to staff and students
3. Identify, research and resolve technology-related problems and troubleshoot
building problems thoroughly before forwarding to district device support
4. Maintain an inventory listing of all technology in the building
5. Install technology and perform maintenance as directed by the district technology
department
6. Assist staff with quoting and ordering of technology related supplies
7. Keep up to date on current technology tools in K12 education and provide training
and documentation as needed
8. All other duties assigned by Director of Educational Technology and Information
Systems and/or building principal

TERMS OF EMPLOYMENT: Ten (10) Month non-bargaining unit position. Days/Hours
are determined based on building/district needs and various times of the school year.

SALARY: $23.09/Hour – Non Union

EVALUATION: Evaluation of this job will be performed annually by the Director of
Technology or his designee.

This job description in no way states or implies that these are the only duties to be
performed by the employee. He or she will be required to follow any other instructions
and to perform any duties requested by his or her management that generally fit into the
job expectations.

Essential Functions of the job as per the Americans with Disability Act (ADA)

FRASER PUBLIC SCHOOLS DOES NOT DISCRIMINATE ON THE BASIS OR RACE,
COLOR, NATIONAL ORIGIN, SEX. AGE, HEIGHT, WEIGHT, RELIGION, MARITAL
STATUS, OR DISABILITY IN ITS PROGRAMS AND ACTIVITIES. THE FOLLOWING
PERSON HAS BEEN DESIGNATED TO HANDLE INQUIRIES REGARDING THE
NONDISCRIMINATION POLICIES: DIRECTOR OF HUMAN RESOURCES, 33466
GARFIELD, FRASER, MI 48026 [phone].