Education Tech Help Desk Lead—Advanced IT & LMS

Page Mechanical Group, Inc.; Washington (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Vacation & PTO

Medical/Dental/Vision plans

401(k) with matching

Disability & life insurance

FSA/HSA

Paid holidays

Two closure weeks (July 4, Dec 25)

Job summary

Stellar Virtual seeks a Help Desk Specialist (exempt) to maintain technical operations across our educational platforms, including LMS and Student Information System. You will handle complex escalations, analyze systems, and implement robust IT solutions for students, parents, and staff.

You will also design training materials, lead vendor engagements, and drive platform integrations while ensuring data privacy compliance and secure user enrollments.

Qualifications

• Minimum of three years in IT help desk, tech support, or systems administration.
• Ability to diagnose hardware, software, and network issues and ensure data security.
• Strong troubleshooting across Windows, macOS, and Chrome OS environments.

Responsibilities

• Independently evaluate and resolve Tier 2 escalations via Stellar Virtual IT ticketing system.
• Diagnose non-routine system anomalies and implement permanent technical solutions.
• Analyze recurring issues to identify infrastructure problems and drive improvements.
• Manage user access, authentication, and data privacy compliance across platforms.
• Develop and publish advanced technical documentation and SOPs for staff.

Skills

Windows

macOS

Chrome OS

Google Workspace for Education

LMS

Zendesk

Jira

ServiceNow

Remote administration tools

IT service management

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Zendesk

Jira

ServiceNow

Google Workspace for Education

Job description

Stellar Virtual seeks a Help Desk Specialist (exempt) to maintain technical operations across our educational platforms, including LMS and Student Information System. You will handle complex escalations, analyze systems, and implement robust IT solutions for students, parents, and staff.

You will also design training materials, lead vendor engagements, and drive platform integrations while ensuring data privacy compliance and secure user enrollments.