Administrative Assistant / Training Coordinator

Merit HR (Merit Resource Group); Richmond (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Merit HR (Merit Resource Group) is partnering with a major education and learning division to hire an Administrative Assistant / Training Coordinator for a six-month temporary assignment in Richmond, CA onsite. The role blends technology support, LMS maintenance, and basic web updates.

You will help students and staff with system questions, manage learning content and user access, and assist with event registrations via Stova or similar platforms.

Qualifications

• Experience with a Learning Management System (LMS).
• Knowledge of HTML and website maintenance.
• Intermediate Excel skills.
• Strong proficiency with Outlook.
• Experience with Stova or another event management platform.
• Strong troubleshooting instincts and ability to learn unfamiliar technology quickly.
• Excellent communication and customer service skills.
• Sound judgment, follow-through, and ability to work independently.
• Experience in customer support, online learning, technical support, help desk, service desk, call center, or related user-facing roles.

Responsibilities

• Support students, staff, and other users with technology and system questions.
• Maintain LMS content, user access, and related learning technology.
• Make website updates and perform basic HTML maintenance.
• Support event registration and communications through Stova or similar platforms.
• Troubleshoot user and system issues and guide people through solutions.
• Manage inquiries and communications through Outlook.
• Maintain data, records, and reports using Excel.
• Partner with colleagues across learning, operations, and technology functions.

Skills

LMS experience

HTML knowledge

Excel skills

Outlook proficiency

Stova experience

Troubleshooting

Customer service

Independent worker

Communication skills

Tools

Learning Management System (LMS)

HTML

Outlook

Job description

Are you the person who is comfortable jumping into a new technology platform, figuring out how it works, and then helping everyone else use it successfully?

We are partnering with the education and learning division of a large, highly respected organization to hire an Administrative Assistant / Training Coordinator for a temporary assignment anticipated to last 6+ months.

This is a great opportunity for someone who combines technical aptitude, resourcefulness, and strong customer service skills. You do not need to be an IT engineer—but you should enjoy technology, learn new systems quickly, and be comfortable troubleshooting issues across multiple platforms.

What You’ll Do:

• Support students, staff, and other users with technology and system questions
• Maintain LMS content, user access, and related learning technology
• Make website updates and perform basic HTML maintenance
• Support event registration and communications through Stova or similar platforms
• Troubleshoot user and system issues and guide people through solutions
• Manage inquiries and communications through Outlook
• Maintain data, records, and reports using Excel
• Partner with colleagues across learning, operations, and technology functions

What We’re Looking For:

• Experience working with a Learning Management System (LMS)
• Knowledge of HTML and website maintenance
• Intermediate Excel skills
• Strong proficiency with Outlook
• Experience with Stova or another event management/registration platform
• Strong troubleshooting instincts and the ability to learn unfamiliar technology quickly
• Excellent communication and customer service skills
• Sound judgment, follow-through, and the ability to work independently
• Experience in customer support, online learning, technical support, help desk, service desk, call center, or other user-facing roles is especially relevant.

The person who will thrive here: curious, dependable, technically confident, and genuinely enjoys solving problems for others.

Location:

Richmond, CA — onsite

Compensation:

$33 – $40/hour